What a disappointment! We were looking forward to staying in a cozy, historical castle with a lovely view of the Meran valley and enjoying the amenities of a 4 star hotel. It became immediately apparent after we were shown our rooms that the rating of this hotel was wholly incorrect. First of all, one of our rooms had ants--not a few, but a veritable ant highway leading across the floor. When we informed the staff, they showed us new a new room, which was more comfortable than the first, but after returning from dinner, we found that it, too, had ants--this time coming from the bathroom into the bedroom. The furniture in all rooms was a jumble of mismatched chairs, chests and tables that looked like they had come from a flea market, the bathroom fixtures were not 'charming' old but 'in need of repair' and 'replacement' old. When we went to discuss the matter with the management the lady of the house was very snippy and informed us that the ants were as much a part of the place as its history! She did not allow us to cancel our booking after the one night, instead insisting that we pay nearly the entire sum for all our booked days. We had a valid complaint about the rating being misleading and that there were ants in two out of the four rooms we had seen. She wouldn't budge. Although the other staff members were nice enough, the whole place had a sad, dreary feel to it as if the whole place was barely hanging on financially. Even the meals were basic and lacking the finesse of a four star hotel. Certainly, the history of the place is interesting and the location quiet, but this hotel can not be recommended for its comfort, service or food quality. There are other far better choices in the Meran area, especially in this price category.
- Castello Schloss Labers Merano
- Castello Schloss Labers Hotel
