OK, the first impression as you enter the hotel is Italian design - lacquered red vases, a couple of huge gongs, dark wood - good, but a few shiny baubles do not make a great hotel make.
Lots of issues:
- Asinine elevator system - I was on the top (17th) floor. The 4 elevators are on 3 different circuits, so you are pushing 3 buttons waiting and then they all arrive at once - and are all equally slow. 3 of the 4 are tiny. VERY frustrating and cramped
- Internet is extortionate - really expensive (€22 for 24 hours for "business" = fast rate). Even at that price it was very unreliable
- No iron. I asked for a iron and was refused as they are "too dangerous". I hung my suit in the bathroom and left the really hot shower running for 20 mins.
- Security was very bad. My key card stopped working (TWICE) and when I asked for a new one for my room, it was given to me - no questions asked. This happened TWICE. I could have mentioned any old room number and got a key.
- Location - although near a big rail interchange, it is still miles away from anything. Area is not nice, no restaurants and lots of building work going on..
- Service - Front desk service was mixed but predominantly bad. I was waiting in line and people just ignored me and served others first.
- TV - OK; I am a computer person and think I understand technology, but a Sky HD box in Italian was completely unfathomable. I am sure there were some other English channels in there somewhere, but I could only get 2 rubbishy news channels.
On the plus side
+ Breakfast was OK
+ Beds were comfortable
+ Metro stop is just a run across a busy street away (there is an underpass that goes from station to hotel entrance. Good luck finding it)
- Ac Hotel Milan
- Ac Hotels Milan
