This hotel is situated too far from the city centre, unless you like a walk of at least 45 minutes.
This was a big problem when we visited in January as the taxis were on strike, and we actually got stranded in the centre of Milan at 01.00 hours. We asked the hotel if they vould send the hotel car...no driver!! Fortunately the proprietor of the excellent restaurant, Il Coriandolo took pity and asked one of his waiters to take us back to the hotel. The night staff at the hotel could not care less and said we could have got the metro..big deal at that of the morning when your knowledge of Italian is minimal!!
The staff in general were surly, with the exception of the bar staff and the concierge, Bernie.,
who were excellent.
The hotel is grand but lacking five star quality and whilst the spa and pool area was good it was not part of the hotel and had to be paid for on a separate basis.. The cost for wi-fi in your room was expensive and not reliable and you received no help when things went wrong except to being told to phone Swisscom.
We booked the hotel car for our return to Malpensa airport at the behest of Bernie, the concierge, and a good decision this was as the taxis were still on strike and we would otherwise have missed our flight.
Would we return?? NO. If we go back to Milan we would try elsewhere.
One last point, there is an excellent trattoria nearby ...de LA TREBLA....excellent local place with great food at decent prices. Thank you Bernie for this.
Second floor rooms were quiet. Our junior suite was not large, but comfortable.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6 February 2012
Dear Mr. Raymond H,
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First of all we would like to thank you for giving us feed back about your stay, we are happy to clarify a few remarks of your comment;
The actual distance from the hotel to the city centre is 3 km, it is a good walk but we strongly suggest to use the metro which gets directly to the Duomo square in only 4 stops, the stop is at only 3 minutes walking distance from the hotel and our front office and Concierge staff are at our guest disposal especially to give you the solutions the most suitable to your needs.
We are sorry you have suffered the lack of service due to the taxi strike, unfortunately the situation was not so easy to handle since the strike has gone on for about 4 days causing a big problem to the whole city. We had about 7 private cars available only for our hotel from very early morning until late at night furthermore we have referred to all the available contacts even with Companies we usually do not work with. The night you needed the car unfortunately they were all already reserved and the night staff was informed by the Concierge that at 11.30pm ended the shift the situation was unfortunately the one described as here above therefore the only way to travel in the city were Public transports.. There was not much to do about it, but we want to underline this is not a lack of service depending by the hotel.
Please note that we are not a five star hotel, therefore we are not able to provide such a service even though, as you will be able to notice yourself on the previous comments on trip advisor, we always try to do that extra step in terms of service in order to make our guest happy and usually this is our remark “ the good service & good staff”. That is why we are very surprised to read your words about the “surly” behaviour of the staff.
On our web site there are available rates that include the use of the SPA, we recommend to always have a look to our offers & promotions directly on the site, we can ensure you will always find the best solutions that meet your request.
Internet is available for free both wi-fi and land line in our business centre and lobby area, only in the rooms there is a supplement to pay of just € 12 for 24 hours connection. As you have mentioned Swisscom is our provider that was especially chosen for the top service they can provide us with, in fact in case of issues there is 24-hour assistance to help you going through step by step and solve the technical issues, this is the reason why nobody came to your room. The assistance always worked out perfectly by phone so we are sorry once again you have interpreted the situation as a missed service of the hotel.
We thank you for the nice words you have spent about our Concierge Bernie, we will make sure he will receive your comment.
We hope we will have the chance to host you again and provide you with our usual excellent 4-star S service.
Front Office Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC