Dear Annette W,
thank you for sharing your review about your recent stay at Hotel Principe di Savoia.
I will make sure to share your comments with our room service staff, who are truly dedicated to the satisfaction of our Guests.
Also thank you for mentioning the question of safety, as that gives me the chance to stress with you that not only is Principe di Savoia a property that will of course welcome everyone and respect their privacy and needs, but also that Milan *is* a safe place for women travelling, dining and walking alone. Our hotel stands between the business district (via Vittor Pisani) and the main shopping streets (Corso Como, via Manzoni), and there are always people walking around until late at night.
As far as the concierge team is concerned, I am sorry if for some reasons they have not been able to provide you with the kind of total dedication they are usually known for, both in real life and on online reviews.
I hope to welcome you again soon, and hopefully this time you will bring back with you an excellent memory of all of us. Should you wish to choose our hotel again, please let me know in advance and I shall be most glad to prepare a warm welcome back to your home in Milan.
Sincerely,
Ezio Indiani
General Manager - Hotel Principe di Savoia