I liked the hote! It gives a feeling of peace and relaxation starting from the time you enter through the reception. The reception is helpful with a good smile and just to let you know, its better to find the receptionist's language ability (engraved on his name tag), you never know he/she might be talking to you in your language. The rooms are perfect. Due to my business I happen to travel a lot and stay 100+ days a year in different hotels in different countries. In any one of NH, I failed to find a flaw.

We recently stayed at the Jolly Hotel (now NH Bergamo). We were delighted with the warm welcome from Marco at reception, who attended to all our needs on arrival and throughout our stay.
The hotel was comfortable and the breakfast was self service but as substantial as you wanted it to be. The orange juice was freshly squeezed which always pleases. The staff were very attentive. The location of the hotel was ideal, being very close to the railway and bus stations, and just a short walk from the Funicular train, which takes you to the Citta Alta.
Marco, at our request, booked a table for an evening meal for us in a restaurant in the Citta Alta and arranged a taxi to take us there.
All in all our holiday was enhanced by the attentive service of the staff and the central location of the hotel.

I liked this hotel however there was no atmosphere, very clinical...everything was perfect and maybe I am too Irish in expecting chat and banter at every step of the way

This was my 3rd stay at the NH Hotel Bergamo ( previously the Jolly hotel) and it remains one of my favourite hotels in the city.
Situated in the low town (Citta Bassa) it is close to the station and links to the airport while being in a quiet, safe location. All shops bars and restauarants are within easy walking distance and bus stops close by will take you to Citta Alta and all the buzz up there!
Breakfast is plntiful and of an excellent quality with hot and cold options.
The only downside is that the decor which was really funky and fresh 5 years ago is now looking a little tired so maybe a bit of a refurb would benefit a hotel of this quality.