We thoroughly enjoyed our stay at Monterosso, but felt let down with the accommodation.
We booked the accommodation late, it was not my preferred choice after reading previous reviews, but was the only accommodation available for our required time.

Although the view is fantastic, rooms clean and good size, the service was very average.
The service provided by the staff was only adequate and certainly not personalised.
I felt that there was no real respect for the tourists, which is suprising because that is their business. It was not a welcoming atmosphere. Very different from all the other wonderful hotels we had stayed at. The bus shuttle service to and from hotel needs to be improved as the drivers of the shuttle bus are the initial face of the hotel. I would not recommend this hotel.

As others said, the hotel is away from the action, which is good and bad. The hotel has great views, we were originally told they didn't have a room with a view, but when we arrived, they gave us a room with a great view. The hotel is very clean and served a great breakfast, if you wanted eggs, you could pay for them, but they had a good assortment of other food and they served any type of coffee or tea that one wanted. The shuttle only runs hourly in the day which can be annoying, but the view from the hotel is worth it. The staff was nice, there was one woman that was exceptional, the rest were adequate.

Altho this hotel has one of the prettier views in Monterosso, the location adds to it's undesireability. You can not walk the road to or from the town since it is at least 1.5 miles on a very narrow, curvy, steep incline. The hotel transportation van runs on a regular but mis-timed schedule and can easily fill up with the 8 passenger seats before all guests are boarded. That requires a wait for the van to drop off and return in approx. 12-15 minutes. It stops running about 1:30am so don't plan on staying out late.
The front desk staff (with the exception of the night clerk) is extremely indifferent and borders on dismissive. The breakfast wait staff seems bored and clearly prefers to wait on non-Americans. Breakfast was limited in selections with small platters of meat, cheese, some breads, yogurt and cold cereal. There is nothing cooked to order.
WiFi is not free and requires a pass code from the desk clerk each time you want to use it.
Rooms are typical European size but the shower is very small and you can't turn around inside it. One day we received dish towels in place of hand towels.
The drop mounted TV is across the room from the bed and appears to be about a 15" screen so viewing is difficult.
We booked over 2 months in advance but our room window opened to the back of the hotel facing a rock wall which was close enough to touch. Inquiries for a different room were responded with a "we're full" response and then clerk turned her back.

Spent a wonderful week with my husband in the Suisse Hotel Bellevue. Monterosso is the best of the 5 Cinque Terre towns to stay in, as all trains stop here, and it is largest of the other 4 villages. The Suisse offers the best view, in the most superb location, with very high standards of cleanliness, service and good breakfast. Ask for a sea view room. The hourly free shuttle bus service to the village makes it easy to pop up and down to the beach and village below. The hotel's location, at 800 m up, makes for fabulous views all along the Cinque Terre and for total tranquility. If you are hill-walkers, this is a great location, as all the trails are easily accessible, either on foot, or by local train.