I stayed here for four nights with a group who were visiting archaeological sites in Lazio. In the bedroom handles came off the drawers when you opened them and the cheap vanity unit in the bathroom was damaged. The pillowcase had holes in it. Breakfast was meagre and included a coloured drink that seemed to be made from powder, instant coffee and tasteless portion controlled jam. A complaint resulted in hard boiled eggs and a small plate of ham and cheese. There were no bread rolls, only sliced bread and a few croissants. At dinner in the restaurant one elderly waiter seemed resentful of our presence and virually threw the plates on the table.
On the Friday night many of us were kept awake until the early hours by the kareoke going on downstairs (a wedding); there was no apology from the hotel. Fortunately they were too busy to cook for us on Friday and Saturday and we ended up having two very nice meals at the Cavallino Rosso in Tivoli.
I would say my stay was better than "terrible" for two reasons. The maid did her best to keep the room and bathroom clean and there was one young waiter (from the Amalfi area) who seemed to do most of the work and was very helpful. I was told that this hotel makes most of its money for weddings and so cannot be bothered with "ordinary" guests.
- Torre Sant Angelo Hotel
