We booked an online offer which included a free upgrade to a room with hydromassage bathtub (+ airport transfer and a bottle of wine in the room). We arrived some three hours before check-in time but were given a warm-hearted welcome and a map over places of interest. Coming back three hours later, tired and warm, we were given the key to our room. We walked into the room, which felt less than welcoming, to find a small bathroom with a shower crammed in one corner. The bathtub was important to me as it was my 40th birthday and I love bathing but we don´t have a bathtub at home. We went straight back to the front desk and after having read some reviews earlier, I was dreading we´d have to pay extra - or accept that horrid room.
Two minutes later, I was called to the front desk, given an excuse and a key to a completely different room on the second floor, WITH a bathtub.
Yes, this hotel has its flaws - chipped marble and paint, a crack in the wall, the installations in the bathroom seems to have been made by a five-year-old, we couldn´t get the massage shower to work - but I loved it!! If I had paid the prices stated at the front desk I would have been outraged, but I paid 158 euros per night and I have NO complaints. The bed was very comfortable, if a little short for my tall fiance, and it was a proper double, not two singles pushed together. It was properly made and clean towels supplied every day. Loud traffic from early morning to late evening - be sure to pack your earplugs.
Breakfast was quite OK, you can easily keep your belly full until lunch - though I normally don´t eat pastries and pies for breakfast.
Staff was extremely helpful and friendly and the scent in the lobby is welcoming and lovely.
We are proud to announce we were their first guests in the hotel spa. It clearly has potential, the steam sauna is beautiful and the mood showers quite nice, if a little cold. As soon as they change the music (disco music is not very relaxing) and get the dressing rooms ready, this spa will be great.
Rome is a very expensive city but if we do return, I will most probably stay at the hotel Veneto again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC