I just returned from a one night stay at the Campo De'Fiori and the best I can say is that I'm thankful we only stayed one night. There were six of us and rather than reserve 3 rooms, we opted instead for 2 3-person apartments. What a mistake. My apartment was directly across the street from the hotel. The building was very old (which typically in a city in Rome would be fine, but this lacked any old world charm). The front door to the building is marred with graffiti. There is no elevator so bags have to be carried up the stairs, The apt. was very dark, outdated and, after dark, extremely loud. Right below our windows, are bars and restaurants that are terribly loud until the early morning hours. The apartment was very hot and we wanted to keep the windows open (since we couldn't figure out how to turn the heat down) but the noise, and lack of screens, prohibited that. The glare from the outdoor lights was also a problem but since the windows lacked shades, the only way to keep the light out is to close the shutters, resulting in a very dark room in the morning. Oh yes, the accommodation for the third person in this apartment is an extremely uncomfortable cot in the main room of the apartment.
My sister's apartment was across the piazza, down the street and up 3 flights. While her apartment was updated, the building lacked an elevator and was also extremely loud at night. The lack of an elevator was a problem on Sunday morning when we left since there is no hotel staff available until after 8:00 a.m. to help with the bags. They had to carry 5 bags down 3 flights of stairs.
The bottom line is that we paid for a hotel experience. What we got was, in my mind, a bait and switch. Dumpy apartments, separate from the hotel, without any hotel amenities at all. In re-reading some of the ratings on this site, I'm amazed to read that there is a rooftop terrace and food available. We were not told about any of this. I would NEVER recommend this hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
11 April 2012
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I found your review very particular being totally different from the other 657 reviews. I believe that the real problem was the fact that you only stayed one night with us not being able to appreciate anything offered in the area and by the facilities. You arrived in the afternoon and had to immediately bring the rental car back to the rental company. When you returned in the late afternoon early evening you had absolutely no time to go site seeing and this made you unable to appreciate the location and this is seen in your evaluation of 1 point given to location. I find even this totally particular since the area of Campo de’ Fiori today is considered one of the most trendy and desirable areas of the Eternal City but not just by the Romans but by the tourists especially!
All of the buildings in the area are all of Medieval origin therefore it is normal that these buildings have no elevators. They are all controlled by the Archeological and Cultural Office of the City of Rome and therefore many things cannot be done to the buildings. The building you were in is considered by the City of Rome to be of historical importance to the city having Medieval frescoes on the façade of the building. When one takes a good look at the façade of the building he will notice a Medieval fresco of the Virgin Mary with a special light illuminating it and this is put there by the City of Rome. I suggest to to all of our future guests to take a look at the Medieval fresco since it is located right in front of the hotel. Just ask the reception staff.
Graffiti, an American problem which has contaminated the whole world has contaminated Italy as well even if in a less serious way and even if the graffiti is removed every 3 months from the walls as the City Administration has done, they are back up within 2 weeks so this doesn’t depend on the hotel. In reference to your luggage, you didn’t mention the fact that when you came back after having taken the rented car back to the rental company you found your luggage ALREADY in the apartment since we have staff that takes the luggage to the apartments as well as to the rooms so I really don’t see the problem of no elevator especially since you were on the first floor. Referring to the 08:00 AM departure, all you needed to do was tell the reception staff that you needed a hand with the luggage and this would have been taken to the hotel even at 08:00 AM.
The windows, well as I stated previously, the facades of the buildings are controlled by the various specialized offices of the City and therefore the architectural design cannot be changed but all do have sound proof windows.
Concluding, I would like to remind you that you decided to reserve for the apartments and not the hotel rooms knowing that the apartments are a 1 minute walk away from the hotel. I also need to say that the apartments have and receive all the amenities that the hotel rooms receive and have including, A/C, FLAT LCD TV, FREE WIFI, DAILY CLEANING BY THE CHAMBERMAIDS AS WELL AS DAILY CLEAN LINEN etc... The only thing that is different is that the apartment rates do not include breakfast having a fully equipped kitchen. The hotel in any case offers coffee, tea and sugar all found in the kitchen. I would also like to highlight that if our apartment guests would like to have breakfast in the hotel they may but with an extra charge per person per day. If one decides not to have breakfast it is only a savings decision on your behalf.
The roof top terrace, well since you do say that you read Trip Advisor reviews you cannot state that you didn’t know about our fabulous roof top terrace since it is mentioned in almost all of the reviews as well as in almost all of our responses. I believe as I already stated that the question is that you did not stay even 1 full night and day with us and therefore you were unable to evaluate with an open mind and properly your stay with us. I do hope to have you as our guests in the future and for a real stay with us meaning more than 12 hours this way you will be able to evaluate us with 5 points as almost everyone else that has stayed with us does.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC