I chose this hotel based on the reviews given on TripAdvisor, and I was a little disappointed with it, mostly because of the cost. I have no issue paying money for hotel stays, but I expect to get what I pay for. Coming from a 5 star hotel in Florence, I was a little underwhelmed by this place. Emma was very very helpful and even provided us with some New Year's Eve aperitivi before we headed out on the town. But I think I am just more of a traditional hotel kind of person - I prefer a reception area, bar, and restaurant at my disposal. Free wi-fi is hard to beat though!

Sure the steps that greet you at the entrance might be a bit daunting if you have lots of luggage but this is a non-issue if you mention at the time of booking that you would need help on the luggage. Problem solved. The patrons of this hotel are friendly and pride on personalized service. Every evening a call will be made to your room checking to see if you need to make any dinner reservations or any help of any sort; on your check-in Eva will personally help in making sure your plans in Rome are well set, free wifi for any number of devices, free minibar that is refreshed every day and free breakfast is delivered to your room at the time of your choosing. We took the deluxe room which came with its own hammam steam room with soothing led color lighting. Elegant contemporary room design and a spotless bath. All at super super reasonable rates. Not to mention the hotel is centrally located - about 5-10 minutes to Spanish Steps. What more do you want?

Great hotel that is like an upmarket b&b. The staff are very thorough in making sure everything is great and offers suggested itineraries for visiting Rome. Chambermaid changes things in room more than once a day which was unexpected (and our room was a mess). Loved the room and soaked in the bath for ages!

We weren’t sure if Moses Fountain deserved 4 or 5 rating. There is no 4.5 which would be adequate. We rounded to five because of Emma, who always did more and was so kind.
First of all, this is not a regular hotel. This is quite clear in the reviews. First, the entrance is small. We didn’t have problems finding it because of pictures the hotel sent at the time of the reservation and reading other guests’ experience here. We arrived late after a delay in our airplane. So it was around nine when we got there. You ring and then someone opens the door for you, but the first you see are steps. They should beware about the steps in their webpage. Something strong people can manage easily, but I imagine some people didn’t enjoy them. At night there was a very kind young woman (whose name I can’t remember) and spoke very good English and Italian. She was by herself so we helped her carry our luggage (this was the time I thought about knowing of the stairs beforehand).
We wished there was a front desk with someone available 24 hours. You can call the Richmond hotel, but we never did that. We felt that as they were far away was only for emergencies. Also, we didn’t feel it as a hotel but as a guesthouse. Next in the morning we met Andrea, who help us explaining and giving us some recommendations which didn’t work that well. But he didn’t not help us to reserve. I suggest solving their weak link by having a reception/concierge who not only recommend buy actually help you out to solve some things and reserve different options (private tours vs. going to the bus company across the street).
The location is very adequate, close to Termini train station, and Via Veneto is just some minutes away walking. They recommend very good restaurants too. We had two rooms with them. The small one (medium category) was large enough, beautifully decorated, nice marble bathroom with excellent shower. It is an equivalent to a high-end four star hotel. The other was a deluxe room, which is the size of a five hotel room. Even without a tub, the bathroom was outstanding, with an incredible huge shower (with good pressure) and steam. The ETRO toiletries are a nice touch. You’ll find too sleepers and bathrobes. The beds are adequate with customized sheets.
Although the web page describes massive breakfast, you get a continental one. Believe me, you won’t go hungry. They serve a lot of bread, fresh and packed cheese, marmalade, cappuccino, orange juice, cookies, pastries and other goodies. Fresher jam and bread would make it perfect. We enjoyed it a lot.
Now, I’ll talk about Emma. She was really amazing. Did a lot for us, like checking if we were going somewhere we would find what we needed. Also se was really friendly and we felt how she enjoyed helping us. A good vibe you don’t get always in a top notch five star hotel. That made every other issue minor.
I would stay again happily. What I loved, was the value. Although it is not cheap, is reasonable priced and value for what you get there. Once there, you don’t feel bad any moment because all is included. I recommended it to some friend for their honeymoon, they’ll love it (they already booked).