Like the review says ..the 2 guys at the front desk..with the glasses sitting on their noses...
they should be out working on a farm ..away from other humans..
The hotel is very outdated and dirty..
The customer service is the worst that I have seen..they could care less.
No one acted like they cared..for us it was just a hard bed to stay on and we will not be back.

This hotel has a nice location, behind the hill of the old town, with a nice view over the beach (private beach for guests) and the sea, but looks a bit "oldie" in its furnitures, both in the common and private areas.
There is A/C but it didn't work when we stayed there. Rooms are pretty spacious, comfortable, most of them with balcony.

Nice beach, great views from room, walking distance to city square, shops and chow. Entrance is hidden on a blind cul de sac, hard to find check-in area. Parking was a nightmare. A/C did not work and bed was like a stiff military cot. Can't recommend this hotel, as we checked out at 4 AM after we could not sleep.

Hotel Serapo is pretty good value, considering its prime location on Serapo beach. I haven't found many hotels with such a good beach for this price. It has the feel of a 4 star hotel in some areas. Our room had been recently done-up, although it did have a shower leak which tended to flood the floor. The staff were largely friendly. Gaeta itself is fairly dreadful for restaurant food. So we had a few meals in the hotel restaurant and were amazed when we got our bill. They charged over 100 Euros for a small dinner for 4 (including 2 children) where we only had a bottle of "house" wine. If you don't book half or full-board they will sting you for any restaurant bookings and still make a big fuss as though you are a real pain! So be warned: ask for the bill at each meal. Having said that, this was the healthiest place we could find to eat. Eating out in this area of Italy is about pizzerias and snack bars serving junk. You'd be better off self-catering and enjoy shopping in the gorgeous butchers and bakers along the Via Dell'Indipendenza.
Another problem with this hotel is that they don't provide any information unless you ask for it. You really have to make an effort. It is really set up for Italian package holidaymakers and they are noticeably trying to attract the new Russian tourists. You won't find many other people here, which wasn't a problem for us, but might be for some.