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Grand Hotel Sant'Angelo: Traveller Reviews

4.0 of 5
Piazza Garibaldi 60/63, 80142 Naples, Italy
Hotel amenities
Grand Hotel Sant'Angelo
Ranked #159 of 195 hotels in Naples
2.5 of 5 stars 48 Reviews
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48 reviews from our community

    Trip type
Traveller rating
    8
    9
    6
    6
    19
Date Rating
London, United Kingdom
1 review
3 helpful votes 3 helpful votes
“Avoid at all costs - criminal staff”
1 of 5 stars Reviewed 26 January 2011
3
people found this review helpful

AVOID AT ALL COSTS. First room - No toilet seat, TV broken, not vacuumed, stale cigarette smell, no wifi as advertised. Second room - not vacuumed, stale cigarette smell, no wifi as advertised, broken LAN port. Complaints raised with front desk staff, after discussion with manager agreed to let us leave without penalty, yet a week after we left Italy they charged the full amount and claim to not speak English when called. Disreputable, dishonourable and frankly just dirty - save yourself the hassle as this "4" star hotel is barely 1 star...

  • Stayed January 2011, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask HappyTraveller11016 about Grand Hotel Sant'Angelo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hove, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
“Avoid at all costs!”
1 of 5 stars Reviewed 4 October 2010
1
person found this review helpful

what a terrible hotel, aircon did not work big stains on the carpet, rude staff and the smoke alarm was also not working. This was booked with AIRMILES they need to remove it from their list. Also a very dodgy area at night by the station. Dont stay there!!

  • Stayed September 2010, travelled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask jubbytub about Grand Hotel Sant'Angelo
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London
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Avoid Avoid Avoid”
1 of 5 stars Reviewed 31 March 2010

We never actually got to the hotel. We booked via phone and email in October 2009, gave card details and had several emails confirming the reservation. We had 7 people spread over 3 rooms

2 days before travelling I emailed the hotel to double check and Guess what?, our reservation had disappeared,

Sheer incompetance and no help in sorting the problem out

Luckily we were able to find alternative accommodation via lastminute.com

  • Stayed March 2010, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask PhilipfromUK about Grand Hotel Sant'Angelo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam
Contributor
16 reviews 16 reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“staff steal and lie”
1 of 5 stars Reviewed 23 June 2008

The hotel was OK,, not good and not bad. It seems that there was a lot of difference between the rooms because we were staying here as a group and some people had jacuzzi's, whereas others only had a simple shower.

The district was not so fine. In the daytime the whole area is an illegal vending area, so all you see is cheap bags and sunglasses from China. The trainstation is right next to the hotel which is practical. There was no noise from the street, which is always great for a hotel. Breakfast was edible, but not high standard.

When I left, I left a expensive woollen vest behind by accident. I had purchased it back home and the pricetag was still on it. I called the hotel from the airport and heard that they had found it. They promissed to send it to me when they got my address by e-mail. Two e-mails and three weeks later, they were still pretending to never have received my e-mails. So I sent a fax, and they claimed they didn't receive it either. So I sent a second faxmessage and called straight away. The said they received my fax and were going to send my vest it to me straight away. I never received my property and when I called after that they told me to call back or not pretended not to understand or not to speak English. I can only conclude that the staff are thieving and lying.

  • Liked — Clean
  • Disliked — Staff are lying thieves
  • Stayed May 2008
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Check-in / front desk
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Frederieke about Grand Hotel Sant'Angelo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scotland
Senior Contributor
37 reviews 37 reviews
Reviews in 27 cities Reviews in 27 cities
30 helpful votes 30 helpful votes
“Not a 4 star hotel”
2 of 5 stars Reviewed 20 June 2008

We spent 2 nights here before travelling on to Capri. We chose it because of the location and this was great for us to access the trains to Pompeii and Herculaneum and also just a short trip away from the ferry terminal to Capri.
The hotel was clean and in a good state of decor. We had expected the area to be a bit rough being near the train station, this was the case, but we were careful and this did not cause us any problems.
I would not rate this as a 4 star hotel and the staff were disinterested although not totally unhelpful.
We had a huge cockroach in our bathroom which was rather unpleasant but given the present difficulties with rubbish collection in Naples maybe this was to be expected.
The breakfast was very, very poor. I asked for some cheese and ham and was told it would arrive soon, I waited 45 minutes - it never did arrive and when I asked again was told 'domani' (tomorrow).
Would not stay here again.

  • Liked — location
  • Disliked — Breakfast
  • Stayed June 2008, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask basilturnip about Grand Hotel Sant'Angelo
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Additional Information about Grand Hotel Sant'Angelo

  • Grand Hotel Sant Angelo
  • Grand Hotel Naples
Address: Piazza Garibaldi 60/63, 80142 Naples, Italy
Price range (per night):* 71 AUD - 279 AUD

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