Two couples stayed here on Saturday, September 29, 2007 before our flight back to USA. The hotel is high-tech and newly renovated, BUT there was no hot water both days and the air-conditioning was not working. There were three other couples complaining - but the staff appeared to not understand. It seems from the other couples that there hadn't been hot water for two days previously and the air-conditioning only worked in some rooms. This area of Naples is not the safest and one couple was moving because the safe did not function in their room. The hotel has a bar and a restaurant, but neither were open. We spent a beautiful 10 days on the Amalfi Coast and this was a frustrating way to end it. A hotel without hot water is not pleasant!!

We booked one night at this hotel at the end of a month long trip to the Amalfi Coast. The location was chosen for its proximity to the airport and based on some good reviews here.

STAY AWAY from this place! Not only did they not honour our reservation, the front desk manager was ignorant and rude. His solution that we stay at a nearby hotel also owned by the same company was unbelievable. The "Palace Hotel" is a flea bag, wallpaper peeling off the walls, no lights in the hallways, mould, bugs and grime everywhere in the rooms. All of the info at the hotel was in the name of Hotel Mexico so not sure if it had recently been bought by the Palace or simply a way to lure unsuspecting guests to a dive.

We ended up having to change our flights to spend the night in Milan (thankfully we could get a flight out that day) to be able to catch the next leg back to Toronto the following morning.
The customer help lines for Expedia were of no use - none of the numbers listed were able to be connected from Italy.

We had 2 separate stays booked at this Hotel. When we got in the first night after a long trip there, we were told there was "a problem" and they had overbooked and were sending us to another hotel, Hotel Palace, owned by the same company. We protested, but they insisted and we were at their mercy. The hotel they sent us to was horrible. I will try to attach pictures. Mold on walls and ceilings, stains on bedspread - dirty and old, old, old. The next day we went back to the Hotel Sant'Angelo where we were robbed at a market on their sidewalk. Beware of venders selling electronics. The venders showed us them putting our purchases of various low priced electronics in a bag, we paid, they offered some other items, after we walked away and went to check our items a few minutes later, the bag was full of boxes of salt and papers and the venders were gone. The police didn't even care. When I spoke with the management at Hotel Sant'Angelo, they apparently were aware of the scammers, but hadn't told us. When we came back for our second stay, they had put a note up by the desk about them. Too little, too late. We lost $500 to the scam. Avoid Naples. Our whole experience there was really bad!!! On our second stay as we looked for a place to eat, we felt very vulnerable. The streets were full of men sitting around sizing you up. We locked ourself in our room. Hotel Sant'Angelo is not a bad hotel if you need to stay right by the train station on your way somewhere's else, if you actually end up there and they don't switch you, but I would only stay there if I had no other choice.

Firstly, the Piazza Garibaldi area of Naples is not a very nice area to stay, unfortunately. Apart from looking pretty nasty (especially at night), it's not particularly close to any of the nicer parts of the city (but is, admittedly, VERY close to the public transport hub).

That said, if you really want to stay in this area, you could do worse than staying here. Thankfully, the Grand Hotel Sant'Angelo is quite good, and definitely looks a lot nicer than some of the other hotels in the area!

As a single traveller I tend to get the short straw a lot, but my room was quite large and nicely laid out. It even had a balcony where you can walk out and observe the Piazza Garibaldi in all of its...glory. There was a mini-bar (but the drinks were quite expensive, unfortunately), a very nice bathroom, and Sky TV (Pay-Per-View!) if you should want it. It's also surprisingly quiet in the rooms, seeing as how you've got the insanity of the Piazza literally outside your window and the occasional plane flying right over the hotel!

There is a bar downstairs and the breakfast facilities, while basic, were usually adequate. It seems they go a little further on weekend mornings and put on a few cold cuts; in the week, you're pretty much limited to fresh buns, cereal, yoghurt and the like.

The staff were pretty friendly and helpful mainly, but the one downside was the air conditioning unit. This is controlled by a computer in the reception, meaning you've got to phone down whenever you want it turned on or off, which is a bit of an unnecessary hassle. But by and large, I was quite impressed with the hotel.