We stayed at the Vesuvio on a semi-escorted tour from Rome to Amalfi in October. We have traveled extensively in Europe, and Italy, for decades so are not new to hotel variety and quality, or what to expect by the star ratings. The hotel was selected by the tour operator, so we had to go along with their choices, though it was to include 4 star hotels for each of our stops. The lobby and hotel were clean, but beginning to show some wear. The reception staff were truely excellent and professional, taking care of our requests for extra linens and pillows, even changing out a matress on our bed which was way too hard. The room had a king bed and tiny outdated tv, though it did have a nice modern bathroom, plus a balcony overlooking the hillside. The views of Sorrento from the roof and second floor terrraces were exceptional, though not from our room. Unfortunately for us, the weather had gotten cold for a days before we arrived, then warmed up again. The hotel had turned off their air conditioning so our room was inexcusably hot, and the fan setting for the room for the thermostat barely stirred the air; we kept the balcony door open as long as we could, but the mosquitos and flies forced us to close it for the night. The bed was as hard as a rock, and even the changed out mattress the second night there was just the same. We could hardly sleep at all and were exhausted.
As our tour included breakfasts and dinners there, we did not have much of a choice for food-- the breakfast buffet was excellent, no doubt about it, but the dinner selections were average at best and mostly miss: the veal was tender one evening, but the beef steak was a piece of shoe leather-we watched other diners try to eat that inedible mess and give up even though it came out medium rare. Minestrone soup was a watered down broth with a few miniscule slices of vegetables, lentil soup and many of the pasta selections were flavorless starches. The servers and waiters were generally very attentive, but one server had apparently not bathed for days--his body odor lingered wherever he walked causing us to try and change seats or leave the dining area as quickly as we could; who do you complain to about such a situation, don't the other wait staff notice this problem in personal hygiene?
Avoid this hotel if you can. We won't be back and will be commenting to the tour operator as well.
Ask for a room higher up and facing the sea.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC