This hotel is pleasantly located from a fifteen minute walk into the town center but needs to update facilites to acquire the four star status it advertises. Decor is defintely from the 60's and 70's. The main reception area is depressing and dark with too many green foliage plants that makes you feel that the designer just wanted to import a green area from a nursury store. No planning at all. Wi-fi is only available from this area and works only inconsistently. Very frustating.
Rooms are clean but minimalist. Upgraded rooms offer not much more from the basic rooms. clean tile floors, basic room furnishing. After staying in rooms at a four star status such as the Grand Royal in Sorrento, the Le Agavi, in Positano, the La Palumbo in Ravello, and the Weber Ambassor in Capri, our "superior" room here was disappoining to say the least. We paid the same prices but found rooms and the hotel not up to par. I had requested a "superior" room with terrace but ended up with a standard room on the left side of the hotel that had been upgraded with a "jacuccui" tub which was a basic tub with jets in it and the tubs were not new, hey looked recycled. We had a room with a balcony that allowed two people to sit outside, in a cramped way and the fabulous view of Amalfi was above the dirty and litttered rooftop of the restaurant. Cigaratte butts, empty liquor bottles, not pretty. Then on our first, disappointing night, the air conditioning began to leak in the hall between the wardrobe and the bathroom. We called the concierage, they promised to move us to a better room, but as it was late, and I knew they were booked when I asked for a differnt room earlier, we would be taken care of in thmorning. They then moved us to a lesser room, a "standard room", which we liked better because we could sit on our miniscule balcony without the garbage.
Next day we did request a refund for the difference between the two levels of room but were told the manager said no, we had chosen to leave our room. This was over the top. We were not given the room that we had booked to start with. The superrior rooms on the right side of the hotel apparently were more like the ones advertrised. We had talked with others in those rooms with the terrace and the superior classificaiton but even they felt they were not up to four star staus.
In the end we were only given a forty Euro discount and when we returned from dinner our third night the concierge told us they had been looking for us to offer us a free dinner. Well, she saw us walking out to dinner at about six o'clock and could have stopped us to tell us this but this did not happen. She said they were busy but did acknowledge us leaving so what was going on? We were in the hotel at the pool all afternoon. Do they not have the capability to put a message on the phone to contact the concierge? We think this decison to offer the free meal came very late. We repeatedly asked to talk to the manager; he was not on site, he never made the effort to meet us or phone us. The poor concierge staff merely passed on his dictums. Never have I stayed in a hotel over thirty years of travelling throughout the world, have I been in a hotel where I felt the management did not want to make our stay pleasant and satisfying. It was a nightmare. It totally ruined our enjoyment of Amalfi. If we could have changed hotels we would have done it but it was a prepaid, non-refundable booking and no way were they going to compensate us. This is the last time I will ever do a non-refundable booking.
The staff were not unpleasant but were not really tuned to making guests feel welcome or special. We had a horrible, expensive lunch, the waitors were indifferent, not at all friendly or welcoming. We decided to not have any meals after the first lunch before the room business became an issue. They were there to do the job and that was it.
If you book this hotel, take the cheapest room, expect a salt water pool that is underfilled so that you feel like you are swimming in a hole, basic food, and really not a happy place to be. I have never written a poor review in over thirty years but now I have. I hope this place can improve service and credulity as to the rooms they offer because I really feel what was adverised was not up to the mark. A special trip we had planned for a forty year anniversary over four weeks in Campania; all four star and five star hotels delivered what was advertised but this place we would gladly have missed. It actually made me cry to see how we treated and what we received for our money.
Choose the cheapest rooms because the more expensive ones are not that much different other than siz...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC