just got back from here today (5th sept), what can i say, i met my friend and her family who were staying here for 2 weeks, i was here for a week.
1.rooms dirty- even though they were cleaned daily, they were not dusted down and in my room the build up of dust fuff balls grew through the week.
2. its a spanish holiday resort for spanish, the magic cafe down the stairs has a group on called 'him and her'- boring old women trying to be entertaining by singing and having pub quiz...every night- no getting customers involved unlike the spanish speaking club upstairs where the entertainment was brilliant if you could understand spanish and get the customer includung the children to join in.
3.staff very arrogant and not happy- getting a drink from the long single Q at the bar, giving the unhappy bar men ur order then having ur card thrown back at you is not good customer service.
3.food looked good at first but after 2-3 days you will notice its the same food all the time.
4.spanish customer in room facing me arguing, the man threw his wife out and made her sleep on her suitcase outside the door all night, i rang reception but was told 'yes we know she is there, they had row and are going home tommorrow' sorry but wouldnt you help the lady out......
5. be careful, come weekend its a place for spanish stag nights for 2 days
dont be fooled by the pictures of this hotel....id rate this hotel a 1 star....
my friend who are still there cant wait to come home....you've been warned
i dont have any good tips for rooms, mine was facing another hotel room with builder down below fixi...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
22 September 2012
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First at all I would like to thank you for your comments, and the time they spend in writing. For us, your opinion is very important because It is a good opportunity to improve every day.
All the staff work very hard to get to meet customer expectations.
In Magic Cristal Park, we have different quality systems such as ISO 9001-2000 and its concordant Qualitas.
.Magic Costablanca is a growing company, where the customer is the most important
Thank you again for your comments.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC