First impressions last and unfortunately that is what I'll take away from my stay here. The front desk girl who seemed to work most days into early evening wasn't so friendly nor service oriented. Asked politely in my best Spanglish if there were some rooms bigger than others as had quite a bit of luggage but was told 'this is not a hotel, it's a hostel'. OK then. Thank-you and welcome to Madrid. The girl who came on later was very friendly and lovely.
The location was great. The rooms were small but very clean and well maintained, although the bottom sheet for the bed came untucked every night as it wasn't a fitted sheet and was too small to stay tucked in. We were on the 4th floor, there is an elevator, but there was the most offensive smell every time we stepped foot in it. It was almost as though there was a dead animal resident in the lift shaft. We ended up only using the stairs in our comings and goings.
Hotel was quite noisy too from the Irish pub on the corner which was opened and pumping 7 nights of the week until 5-6am.

We booked our stay at El Pasaje thanks to the reviews on Trip Advisor. It is situated on a pedestrian street and we were not bothered by noise. The rooms were small but well organised with a desk, fridge and safe and spotlessly clean and a change of towels every day. The air con was fab which was a great relief in the summer heat!
The breakfast at La Levante restaurant was very good and service by staff there was excellent.
The receptionist/ maid was delightful. She worked very hard. Nothing was too much trouble for her and she spoke very good English.
Great value for money in the centre of madrid. Walkable to the key sights!

The room is clean, recently refurbished, equiped with Free Internet, Security Box, TV and radio. For the free internet, I obtained the cable from the reception and it is free of charge.
Excellent location very near Sol Metro and perfect for sightseeing.I found a bit problem locating the Hotel when I arrived because I didn’t realised that it is so near from Sol Metro.
The room inclusive of breakfast and breakfast was is good and exceed my expectation. Just take note that the breakfast is at other hotel (Victoria Hotel) located nearby.
Good value of money and I booked the room directly via the hotel website.

Excellent location, recently refurbished, very clean, helpfull staff, booked it 3 months in advance, 2 weeks before we arrived price had reduced by 1/3 but we didn't get the reduction (shame) Would return but would leave it late to book
Peter & Pauline