This hotel survives on airport business - aircrew and stranded passengers, for the most part. The building is in good condition, and the room, though on the small side, was quite OK. The public areas are grandiose and not very welcoming.

The evening dinner buffet was poor. We were on an inclusive rate, but I would have been appalled if I had been billed the menu price. There was little choice, and the main courses were all dried out over warming-pans. It was not at all the standard we would have expected from a Melia. Despite there being many staff, service was patchy. Don't eat an evening meal here - there is a Hostal across the road which is almost certainly cheaper and more welcoming.

The buffet breakfast, on the other hand was brilliant (although we gather from other reviews that the price is eye-watering if billed separately).

The shuttle worked OK: but there is nowhere to sit, inside or out, when waiting for the minivan. As it runs on a 20-minute schedule, this might be difficult for some.

Arrived on a very delayed flight near midnight and grabbed the shuttle...no problem. Very large room and elegant although clearly last rennovated in the mid-1990's. Needs refreshing. Good for an overnight stay near the airport if you get a good rate. Close to public transport if you are stranded and need to go into Madrid, and the town is OK with everything you would expect in a cosmopiltan Spanish suburb. Service formal and a bit cold. Breakfast extortionate...take the subway into Madrid and have a good coffee if you have time.

We got in on a late train and got to the hotel around 11 pm (with a morning flight back to the US in the morning). Check-in was quick, the room was clean and comfortable, and the shuttle service efficient. The price was very reasonable as well. Couldn't have planned it better.

Good hotel, with a nice service to and from the airport. The room was huge, almost a mini apartment and quite cheap. It is also very close to the metro that that takes you to the center. The service was good, the breakfast and lunch just excellent.