We chose this hotel because of it's location, but we were disappointed with everything else. It seems like a convention hotel so is crowded. Then the hallways were very dark. They also charge for everything. A fee to leave our car outside for 20 minutes while we took our luggage in, a fee for WiFi, a sizable charge for breakfast. We would not stay there again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4 weeks ago
Hi Lydia B, thank you very much for the time giving us feedback about your stay at the pentahotel in Trier.
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Other guests preferred the good location of the hotel also, besides the fantastic breakfast offer, the Design and penta services.
For example, a 15 min free use of the WIFI station at the pentalounge. In case you need entering the Internet in your room or in all lounges, with your own equipment, we granted now a 30 min free use of Wi-Fi. After that time you may buy a ticket for another 30 minutes or, for example 5.50€ for 24 hours.
We feel sorry that the lounge areas gained a crowded impression for you during your stay, but honestly that is the way customers like the atmosphere. It might be a situation in which those valuable banquet customers also, have had their break at the time.
Car drivers like Taxi drivers or customers , who don’t prefer the parking service, have the opportunity leaving the public parking area between 15 Minutes free of charge, after that time a charge of 1.40 € for the first hour is payable.
For bringing luggage in, the employee should not charge you with the fee, we apologize for that.
We feel sorry, that by checking in, you could not decide having the penta “early booker Breakfast” service, which we offer guests with an excluding breakfast Room rate.
In case you will visit Trier again, we are very pleased hosting you again. By the way during the advent days, it is worthy visit the famous Christmas market in Trier.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC