A group of 5 stayed here for 3 nights. I booked here because of good reviews and a great rate on offer on the Park Inn website for 2 Junior suites. On arrival we checked in, just a short walk from the U7 station. The rooms were very spacious and had really comfy beds. There are large balconies with a bit of a view. Facilities in the room werespotless and even ran to slippers.. The 5th guest had booked a standard twin room for single occupancy so was surprised to find himself in the ONLY single room in the building (118 by the way-- you know you have the short straw if they give you this room) He also had much poorer facilities but we decided not to complain as the suites were better than anticipated.
The breakfast was very good and really hit the spot (12 euro),there was a good choice of hot and cold meats and fruit and pastries and the staff were very obliging and welcoming.
Locally the area has loads of bars and restaurants which offer consistant quality and value as well as a friendly welcome. Of particular mention was one ,turn right from the hotel, right at the lights and walk by the blue water pipe and there is a bar serving JEVER with a big Jever sign outside, the clientelle is local and the welcome superb,cheap beer and food and loads of atmosphere,I could really get to like that place.
where it let us down was that I was presented with the bill on departure which I duly paid but as I was in a hurry I did not realise that I had been overcharged by over 400 euros for a 3 day stay!!.When back in the uk I phoned the hotel only to be told to ring back the next day(today) I decided to email but had not had any reply by lunchtime. I did not want to ring germany on a mobile as the charges are high and it was me who had alredy been overcharged. I therefore rang Park Inn's UK booking service who were very unwilling to help me until I put considerable pressure on them. I was then transferred to Germany and the hotel where I spoke to the reservations manager who seemed very confused by the whole situation even though I had sent copies of my original bookings to him via email.
As I write I am not sure if i have managed to get my overcharge refunded and I did not even raise the problems about the single bed in the standard twin room.
The hotel is almost there--but be carefull as the booking system andallocation is not robust. I have to say i would be unsure of staying here again. I play a straight game and don't feel I should have to complain to put things right--they should be done right in the first place.
Avoid 118, junior suites great but check the bill and take proof of your rate
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC