We stayed for 4 nights in the week before christmas. Upon arrival, the reception was great, luggage taken out of the car and brought to the room, car was taken care of by the staff, one of the receptionists walked with us to our room. The room was actually not a room but three rooms (because we needed space for our babies (21 and 4 months old)) cots were provided as were baby bathrobes.
After a short walk through the hotel (bar, restaurants, stubes, shopping mall, spa, pool area, fitness room etcetera, the hotel is big) we went for the afternoon cake which is served from 4 o'clock and had tea/coffee and cake.
The first night we had dinner in the gourmet restaurant (see separate review), the other nights in the regular hotel restaurant: the food was of really good quality too, choice of two menus (Vital menu with light healthy dishes and gourmet menu), both are really good.
The breakfast is certainly one of the best in a hotel ever. The hotel bar is nice, bartenders really helpfull and they remember your name and your favourite drink. Service around the hotel is perfect everywhere. In fact the staff everywhere is ready to make your stay perfect.
For the children there are several separate villa's where they are entertained from morning to evening (starting at an age of 3 years) with numerous activities. Ours were to young so the hotel provided baby sitters at a reasonable rate, so that we were able to dine without them in peace.
The pool area is like paradise: normal pool, jacuzzi, baby pool, saltwater indoor whirlpool, outdoor saltwater whirlpool (and several other outdoor pools that were closed in december), lounge chairs, pool bar and a really wel equiped fitness room.
The spa is good, clean and comfortable.
Every day there are activities: hikes, tours, wine tasting, readings, music etc.
In conclusion a stay in hotel Bareiss makes you forget all of your everyday worries and you feel relaxed and pampered.
Is there nothing to critisize?
Although the hotel is (near) perfect there is: our large room had just a small bathroom with an outdated decor and the showerhead almost did fall apart, secondly the hotel does not accept credit cards, which I think is really inconvenient and thirdly reservation of a certain room type is only garanteed from 4 night on. But we will certainly return to Bareiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
23 January 2012
Dear guests
‘Thank you!’ What more could we say concerning your marvellous evaluation.
Your words are ‘kudos’ to the whole team in the Hotel Bareiss and I am really glad to submit it to our staff. After reading your lines, I was so happy to note that we are, obviously, doing a good job and that our guests feel at home and satisfied at the Hotel Bareiss.
I would like to take the opportunity to inform you that we will make a start on enlarging the capacity in the lounger area of our Pool and Sauna Environment in March 2012. Furthermore, we establish a steam room, an ice fountain, a sanarium, a Finnish Sauna, a fireside lounge and a relaxation room.
Furthermore, I am very delighted that you enjoyed our extensive breakfast choice. It is of great importance for us that your start of day leaves no wish unfulfilled.
Where there is light, there is shade. So I am really thankful for your remarks concerning your room. I spoke with the responsible head of department immediately to clear up these details.
As for the matter of non-acceptance of credit cards, I would like to express our decision: As the hotel has an average utilisation of nearly 90 percent forming the basis for our price structure we adopted a long-term pricing policy to offer our guests an optimal ratio of price and benefits with competitive prices. To give you an example: to secure the quality of the services offered for a maximum of 230 guests, 240 employees are required which is one reason for not having the margin to pay fees for credit card companies or other fees which we would not like to hand on to our guests. For this reason we do not accept credit card payments for the room account. The restaurant bills are excluded from this regulation.
The situation is similar with our so called ‘Bareiss category price’ which we offer you at your stay of less than 4 nights.
We understand that our guests are sometimes not very happy with these details but we ask for your comprehension as we cannot act differently for economic purposes. We hope that you understand this procedure and do not misinterpret it as an arrogant behaviour. The reverse is true: we want to accord our guests directly the maximum of services for their optimal benefits of an all around enjoyable stay.
We would be very happy to welcome you again being your hosts. Until then, I would like to say ‘Goodbye’ to you and your little babies.
With kind regards
Hannes Bareiss
Mitteltal, 23rd January 2012
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC