Just back from a week at this hotel, and was quite worried given the previous reviews. We arrived late and missed dinner but were immediately offered tapas to our room, which was ample at this late time of night - I was very impressed. We found the staff in the restaurant excellent - Margeaux in particular was very good to us. We also found the staff in the ski room a real pleasure and were always so friendly and helpful. It was lovely to have someone offer to help remove your boots - I had a sore ankle and this was really appreciated. The rooms were always clean and warm.
The only reason this hotel didnt get an excellent, is that I felt the bar closed quite early, and there was not an option for a late drink for resisdents - which in hindsight is probably a wise choice. Due to the style of the hotel - the bar/lounge area lacks atmosphere but there are other places to go for that. Its a very relaxing bar with beautiful gentle jazz music.
Overall - a good choice - its so convenient - you can nearly ski back to the hotel!
I would definitely go back. We found the staff to be very friendly and helpful.
