Im really shocked to have read the last few replies, as we experienced excellent service. We found the hotel extremely clean & staff were very very helpful. Our Room was fine too. The location is very central & the basement ski & boot storage area, was very well organised & exit to the piste was as close as you could possibly get. As with most hotel bars, prices were a little steep. We were on half board & the food was ok but it did get a bit tiresome after a week. Breakfast was very good too, The Spa area, & steam room weer excellent to soothe weary limbs at the end of the day, Would I stay here again? Absolutely, probably the best Ski Hotel ive ever stayed at

Do you fancy the following nightmare on your ski-trip:
- pay 300 Euro a night
- a room that has only walls where there should be windows except one of 3' x 3' with a view of the fire escape (and a dead pigeon)
- strangely stained carpet in your bedroom
- dorm furniture
- thread bare towels
- staff that pretends to be helpful but is vindictive of people who raise a concern
If you answer yes to one or all of these, L'aigle des neiges is just the place for you. For the rest of us it is hell on earth.

Wow...where do I start! Just got back from 4 days/5 nights stay in Val D'isere at Aigle Des Neiges. Ski trips are an expensive business but beware of the 4* hotels offering 4* service. This hotel is a prime example. Things just went from bad to worse. We were shown to our room, down an old, dimly lit, retro decorated, smelly corridor to a box room (supposed to be a superior), again very sparsely and badly furnished. It was tiny! During our stay, the maid service/turn down service only came 3/5 nights. The laundry service (although prompt) returned wet, smelly clothes which obviously had not been put through a proper wash. We were supposed to have a DVD player in the room, but this took them 2 days to put in (i think the manager's own), then they did not provide the correct remote till 1 day later (this remote was consequently taken from our room on the last night by one of the staff when we were out without our permission). The staff were never rude, just always confused and deeply unhelpful. One evening we ordered drinks from the bar...20 mins later we had to go and remind the barman who had forgotten about our order. The breakfast was a good spread, but staff were slow to replenish the various items even after they were asked numerous times. We chose not to eat at the hotel in the evenings. Whilst Restaurant 'Paul' did have a good menu it lacked any sort of atmosphere...the number of times we walked past at 8pm and there was 1 table dining. The spa was also full of children jumping and splashing in the pool. Not the quiet luxury apres ski escape we expected. Our massages were good but I could hear talking outside all the way through. The only 2 positives about this hotel are 1) location! (30 seconds walk from piste) and 2) the guys in the ski shop/boot room (couldnt be more upbeat and helpful). Their staff should take a lesson from these guys, A real credit to the hotel! I haven't gone into all the problems but I can guarantee there are better hotels available for similar or cheaper prices...we stayed in Avenue Lodge last year. 5* quality in comparison to this. Also we checked out the Hotel Tsanteleina 4*. We will probably go there next year. We ate there on the final night and the food was fabulous. Hotel Tsanteleina is like a mini Barme De L'ours. The rooms, spa and bar/restaurant were top quality (we recommend the Superiour Mountain View room).

The hotel is well located, we had a stay of 10 days and we really enjoyed it! Excellent location, on the slopes and in the center! We were very lucky, 9 sunny days for skiing, just amazing. All the staff is professional, there is a skishop in the hotel, perfect with good staff. We enjoyed it and we will come back, we are in love of Val d'Isere!