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Quality Suites Excellior Nice: Traveller Reviews

4.0 of 5
179 Promenade des Anglais, 06200 Nice, France
Hotel amenities
Quality Suites Excellior Nice
Ranked #115 of 215 hotels in Nice
3.5 of 5 stars 84 Reviews
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84 reviews from our community

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Traveller rating
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Date Rating
Nice, France
1 review
1 helpful vote 1 helpful vote
“Beware, not a real 4 star hotel.”
2 of 5 stars Reviewed 5 January 2011
1
person found this review helpful

This hotel is not a real 4 star hotel it is a hotel residence meaning they must meet completely different standards than hotel standards. I would rate this hotel as a low 3 star hotel. For many reasons. I feel I have an extremely valid opinion of this hotel since I've been staying here for 4 months because of my school.

1. Internet does not work properly. It only works during the day and every night around 10pm the internet slows down and inevitably comes to halt. EVERY NIGHT.

2. The cleaning ladies are completely incompetent. The first time they cleaned they didn't vacuum the floors. The second time they cleaned they didn't clean the bathrooms. The third time they were suppose to clean they never showed up. The fourth time they cleaned they washed the floors with dirty water, and the fifth time they were suppose to clean they again never showed up.

3. The staff seems to change every 6 weeks so no one really knows what they are doing even though they do try to be quite helpful.

4. The location is not close to the city center. It's a 35-40 minute walk.

5. In the four months I've stayed here the manager has yet to say hello or good morning to me.

6. Their "dining experience" is a bunch of frozen meals in the lounge area.

7. No fitness center, no pool, nothing that other 4 star hotels have.

The only positive things about the hotel are:

1. the handyman who is very helpful.

2. the front desk staff, although they seem to always change, try to be as nice and helpful as possible.

If you are looking for a place to stay I suggest the Raddison which is a few blocks over or any other hotel REAL 4 star hotel in the city center. Here you will be paying the price of a 4 star hotel but you will not be getting the things that a 4 hotel should offer.

  • Stayed January 2011, travelled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharjah, United Arab Emirates
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great place for a base.”
4 of 5 stars Reviewed 23 December 2010
1
person found this review helpful

My wife and I travelled with our 3 children, (10, 8 and 2 years old) and stayed in a 6 person apartment overlooking the sea on the fifth floor. We stayed for 3 nights and thoroughly enjoyed our time in the Excellior. From the moment we arrived, the staff were very friendly and helpful. We were impressed by the size of the apartment, with plenty of cupboard space. Bathrooms were clean as was the kitchen. Fantastic view!! Peaceful atmosphere. Comfortable beds (the children enjoyed the roll out beds in the living area). I'm sure we could have found things to pick on if we wanted to be really critical, but we came with the philosophy that the apartment was not the core of our vacation. It was a place to sleep, and then we were out all day everyday. The breakfast stared at 7am each morning and was enjoyable, with enough variety to keep the family happy, having fresh croissants, ham, cheese, yoghurt, cereals, sausages, baked beans and bacon. Really heavenly hot chocolate and coffee from a coffee machine. There is a small Carrefour store 100m down the road with a boulangerie next to it. Very close to public transport across the road. When we were leaving (by 6 in the morning!), the very nice man at reception went and warmed some chocolate croissants for us to take in the car. If and when we come back to Nice, we'll most likely return here.

  • Stayed December 2010, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“VERY RUDE STAFF”
2 of 5 stars Reviewed 27 October 2010
1
person found this review helpful

I stayed in this hotel with a friend for 4 days, we had a city view (meaning noisy freeway view) at the start. I could not tolerate the amount of noise at night from the freeway especially the constant sirens of ambulances & police that we decided to pay more and have an upgrade to a larger 1 bedroom with water views - this made a big difference and same with the price - not worth the extra payment.

The bathroom was reasonably clean, however the service received from the staff of an older woman and older man was extremely rude and arrogant who are liars and have too much attitude except for two of the younger woman who I found very helpful that work at the front desk.

The hotel is positioned across from the beach but I recommend not walking from the train station to hotel - it would take a few hours to get there if you dont know where you are going.

The location is quite far from most of the attractions and I feel as though the prices were more than what its worth.

  • Stayed September 2010, travelled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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JEANJACQUES HUQUET, Responsable commercial at Quality Suites Excellior Nice, responded to this review
29 October 2010
Cher Madame et cher Monsieur,
Nous aimerions que vous puissiez nous contacter sur notre mail direct : info@excellior-nice.com afin de pouvoir mieux comprendre votre expérience, et envisager la suite que nous pourrons donner à votre note d'appréciation. Celle-ci semble tellement différente de celle du 23/10/10 que nous nous devons de comprendre nos défauts.
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“Brilliant Service from beginning to end!!!!”
4 of 5 stars Reviewed 23 September 2010

OK! Upon arrival at the suites we were informed that our reservation had been made for one month later (October instead of Sep...oops my bad) The management of the hotel and reservation staff could not be more helpful. We had made the reservation through an online booking service and not directly with the hotel yet they went above and beyond with assisting us and also writing to the agency we had booked with to arrange for a refund for the prepayed accommodation we had made for October which we got in full! The view is absolutely amazing from the ocean facing suites and the ammenities are great! The manager of the hotel at the time of booking in was very understanding of our situation (travelling with twin 8 month old babies) and more than helpful! We cannot wait to return to Nice and stay again at this hotel!

  • Stayed September 2010, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Mumbai (Bombay), India
1 review
“Horrible place to stay - dirty bathrooms, horrible service and arrogant/rude staff”
1 of 5 stars Reviewed 8 June 2010

We booked this hotel based on the name Quality/Choice Hotels and assumed that they would be upto the standards but were gravely disappointed. The kitchen, bathroom and toilet floor was dirty and were not cleaned throughout our 3 day stay. The dishes, spoons and glasses in the kitchen and the tea kettle were filthy with left over food deposits (enough mineral deposits in the tea kettle for you to paint a room white). The assistant manager/duty manager was extremely rude and arrogant. His attitude gave me the impression that they were doing us a favor by allowing us to stay at their hotel. We were to stay longer but decided to leave earlier as we could not possibly take it any longer. When I wrote/complained about the cleanliness and behavior I was arrogantly told that I do not know what cleanliness is. I would rate it is as 1 star hotel and not the 4 star that they claim

  • Stayed May 2010, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about Quality Suites Excellior Nice

  • Quality Inn Nice
  • Quality Hotel Excellior Nice
Address: 179 Promenade des Anglais, 06200 Nice, France
Price range (per night):* 139 AUD - 267 AUD

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