ok so I arrived at 7pm without prebooking but this shouldn't have made THAT much difference. I was given a key and when I went upstairs to my room the room number was not on the door. The receptionist came upstairs with me then showed me into a room which he explained was part of the honeymoon suite and the honeymoon couple were next door in another room with no door number.....wierd! I politely pointed out that the room was very hot and the aircon didn't seem to be working so he changed me to a room opposite. Again the room was hot so I rang down and asked for help and mentioned the musty smell in the room, The cleaner was sent in but she couldn't get the air conditioning working either so she told me to put the fan on then she tried to spray the room with an air freshener but I refused it as it was not possible to open the window either to get rid of the air freshener smell, The when i tried to watch TV at least half of the channels weren't tuned in so I had to call down again, The very helpful but helpless receptionist tried to tune in the tv but he gave up and was apologetic, In the minibar was an old sandwich which was out of date by 5 days.............lucky I checked before tucking into it! By this time it was close to 9pm and having worked all night the night before I was exhausted and frustrated but decided it was best to give up and go to sleep. 5 minutes into my sleep I felt a sting on my arm, I ignored it and went to sleep but it happened twice and I turned the light on to see something very small jump off me, From 5am onwards I got bitten alive all over my legs, arms and stomach. FLEAS!!!!!! Finally I got back to sleep at 8am only to be woken by loud knocking on the door by the cleaner asking what time I was leaving the room!!!!! I reminded her that check out was midday and not earlier, I gave up on sleeping again, packed and went downstairs to speak to the manager, He neither looked surprised or concerned and not even an apology for so much trouble. He took my list of concerns to his office and that was that, I got a reduction on the full price of over 170 pounds but I still paid over 120 pounds of r a nightmare night of no sleep.