This hotel is OK for what we did, stay over en route for northern Spain. It is a basic hotel which has been done up, I would say stylishly, others did not agree. Main thing is use of bright colours, so a grey room with one old peice of furniture painted bordeux red, variations on that theme. But underneath the paint it is a plain, basic French provincial hotel for the full price. Rooms are large but quite barely furnished and noise carries.
My main gripe was the attitude of the owners. We arrived on a holiday and were made to feel that we were imposing and ruining what was supposed to be a holiday for them (I thought we were on holiday and paying). Same carried over to the next morning when I met the owner in the hall and said I would like to check out, but he then approached some French visitors and started up a long conversation keeping me waiiting at reception. Not quite sure what was wrong, but we did not seem to be their ideal or welcome guests.

I stayed for 1 night in Hotel Heritage. It is located among the shops and cafes along a peaceful street, of which nearby is Hennessy, Martell and Camus cognac centres.
When we reached, we have adifficulty finding the hotel as its door was closed and from the outside, it looked more like a restaurant. Not much of a problem since we rang the doorbell to enquire.
The staff were ok, but not eager to provide more information nor to engage in friendly conversation with you. Is fine since we have done our own research on cognac.
The hotel has character with artistic charm, with beautiful drawings/ decorations but odd coloured walls. The room is clean but without air-conditioning which could be stuffy during summer. One major drawback is the thin walls- you can hear your neighbour's alarm clock ringing, and even every movement like plugging into sockets, opening and closing of doors which can greatly disturb your sleep.
Please do not pay 8€ for the breakfast. What we found were only a few pieces of pathetically burnt croissants, melted butter, blend natural flavoured yogurt and cereal and some fruits of which a few are going bad. When we requested for fruit yogurt, the staff pointed to the fruits and the natural yogurt. The only thing which looks appetising is probably the drinks.

We stayed at Hotel Heritage for 1 night in June 2011. It is very well situated in the old part of the town, with all the positive things that go with it - charm, history, ambiance etc.

The building and decor is not new, its worn-in rather than worn-out. If you like a bit of character or quirkiness this is for you, if you prefer chain hotels, they are availabale in to town.

If yoou get there early enough there is limited parking, else there is public parks a few mins walk away (although you can drive to very near the hotel to drop your baggage off). We had to carry our luggage up a flight of steps - not a big problem.

Unfortunately the restaurant was closed the night we spent there, but the menu looked very inviting.

Also the staff can give you vouchers for 2 for 1 deals for cognac tours.

Good value, and recommended.

We stayed for one night and the hotel was really nice. The evening meal was superb and good value for money. The driving round Cognac is a challenge with all the one way streets, but the hotel is in a great location and excellent value.