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Home St-louis: Traveller Reviews

2.0 of 5
28 rue St-Louis, 78000 Versailles, France
Hotel amenities
Home St-louis
Ranked #9 of 17 hotels in Versailles
3.5 of 5 stars 14 Reviews
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14 reviews from our community

    Trip type
Traveller rating
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    6
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    2
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Date Rating
Exeter, United Kingdom
1 review
2 helpful votes 2 helpful votes
“Very Strange!”
2 of 5 stars Reviewed 1 November 2011
2
people found this review helpful

This is an expensive two-star hotel! (Keep reading).
To be completely fair, I just want to state that the rooms were quite nice, clean (although the ensuite loo wasn't - but we kept the door shut), the separate shower-room was small/adequate, our room was pleasant and the bed was extremely comfortable, and although the location took a few minutes walk from the station, it wasn't an exhausting distance with wheelie-cases. Floors could have done with a bit of a hoover, but generally okay. There isn't a lift to the upper floors, just the main spiral staircase.
Mark on reception was a lovely fellow, very helpful and knowledgeable about his city.

However......
We paid the equivalent of £8-10 extra for breakfast per person - the equivalent of just less than £100 extra per day for all of us, in addition to the (rather expensive) room rates - and what did we get?? :

ONE stale croissant, and a VERY NASTY woman who took my kids breakfast away from them after they had only had one bread roll, and refused point blank to let them (or us) have anything more!
Both my children are well behaved, well travelled and quiet kids, despite having learning difficulties and other health issues. My eldest child has a food allergy that means he can't eat dairy-type food such as milk or cheese.
And that is all there was: packet cereal, jam, a portion of cheese, a yogurt, plus some (stale) bread on a plate.

This nasty woman actually stood over my boy and demanded in staccato French he eat cereal instead - she was even COUNTING the number of bread rolls consumed by each guest!!
She watched you from the doorway, and waited to pounce.

If she suspected a guest - who had, lets not forget, PAID in advance for breakfast - had consumed more than two bread rolls or pain-au-chocolat each, she would keep returning to the dining room and removing the plate with the rolls on it, deliberately preventing guests from having anything more to eat.
We had to continually ask for the bread to be brought back - which she did with very bad grace.
(It was like a scene out of Charles Dickens!).

Then she was nasty because my little boy had a second small glass of orange juice to wash down his single bread roll. Neither of my children can drink tea or coffee, which was the only alternative.

Apparently, the locals told us, this woman lodges at the back of the hotel and is not even officially a staff member, 'working' illegally and not paying Government employment taxes, etc - which may or may not be so, who knows?
Whatever the fiscal situation, I have never, in many years of national and international travel with my children, EVER encountered a more unpleasant, wilfully unreasonable and nasty person as this female!

The other staff took pity on us and were actually sneaking morsels of food from the kitchen hoping she wouldn't see, so that the children could have something to eat to start the day! But we had PAID for breakfasts that we didn't get.
It might have been funny, if it hadn't been so bizarre, outrageous and upsetting.
My young son is usually a happy-go-lucky, smiling kid, but she frightened him and reduced him to tears.

So, by all means, if you want pleasant accommodation - rooms only - near the centre of Versailles, this hotel is fine for that. But under no circumstances take any children, family or friends there, and certainly do not pay this hotel for food - eat out! There are several good eateries nearby, all within strolling distance.

Finally, I just want to say, I do hope that this weird person has since been removed from the hotel before your visit. Because frankly, no-one, especially no paying guest, should be put through the nastiness, and extraordinary downright meanness, we were mistreated to by this 'non'-employee.
(Pun intended).

None of our group would choose to stay there again, though.
Good luck to you if you do!

Room Tip: Choose the corner room on the second floor that looks ot over the streets - really nice, and a comfy...
See more room tips
  • Stayed August 2011, travelled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Verity45 about Home St-louis
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Bolton, United Kingdom
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
“We had a fantastic stay in versaille”
4 of 5 stars Reviewed 30 August 2011

My wife and i stayed in this hotel for a weekend break to celebrate her 40th birthday .It is a 10 minute walk from the train station ( 1 straight rd 1 left turn and your there) do not follow the brown signs with the name of the hotel on as these are aimed at traffic been sent around the one way system ,it of course takes longer.The hotel was just as we expected ,very French,lovely. Mark the guy on the reception was very pleasent and very helpful .Mark recomended a nearby restaurant that was very very good he also gave us directions and other helpful information .The hotel booked us a taxi to go to a restaurant it was very prompt.Everything is in walking distance of this hotel, my wife had heels on and the cobbled pavements where the reason for the taxi....not the distance. The room itself had everything we needed the bathroom had obviously been recently upgraded it was very clean and comfortable (i slept like a log.
It is perfectly located for visitors to the Palace.

  • Stayed August 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Rommers69 about Home St-louis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Fantastic stay at a great price”
4 of 5 stars Reviewed 29 August 2010

Staying in a double room this hotel is quaint and nicely furnished, with a striking central staircase. The rooms are small especially the toilet and bathroom but they are nice, very clean, lots of towels and serviced daily. The refreshing decor and huge windows really uplifted the room and the wifi here was fast and reliable.
Also the staff were incredibly helpful and lovely, we did not have breakfast, there are so many amazing bakeries and cafes nearby, but the kitchen did look nice.
The hotel is a little walk from the train station and not in the centre of town, but the walk is pleasant and it really isn't far to the palace and markets.
Considering it's two star rating and the price this hotel was a great find.

  • Stayed August 2010, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Cafrace about Home St-louis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A Hotels.com Traveller
“Hôtel home saint louis à Versailles”
5 of 5 stars Reviewed 23 January 2012
2
people found this review helpful
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Tokyo
Contributor
16 reviews 16 reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
“好立地”
3 of 5 stars Reviewed 27 August 2011
Google Translation

  • Stayed August 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask BonNana about Home St-louis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Home St-louis

  • Home St Louis Versailles
Address: 28 rue St-Louis, 78000 Versailles, France
Price range (per night):* 116 AUD - 145 AUD

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