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Trianon Palace Versailles, A Waldorf Astoria Hotel: Traveller Reviews

4.0 of 5
1 Boulevard de la Reine, 78 000 Versailles, France
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Trianon Palace Versailles, A Waldorf Astoria Hotel
Ranked #1 of 17 hotels in Versailles
4.0 of 5 stars 569 Reviews
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569 reviews from our community

What travellers say about this hotel
  • Very nice(21)
  • Main building(17)
  • Train station(10)
  • Gordon Ramsay restaurant(8)
  • Waldorf Astoria(7)
  • Star hotel(6)
  • Very helpful(6)
  • Room service(5)
  • Swimming pool(5)
  • Would definitely stay(5)
Traveller rating
    264
    155
    86
    40
    24
Only show reviews for Family (92) | Couples (268) | Business (49)
Date Rating
Pacifica, California
Senior Contributor
25 reviews 25 reviews
Reviews in 20 cities Reviews in 20 cities
11 helpful votes 11 helpful votes
“Perfect - nearly...”
4 of 5 stars Reviewed 27 January 2012
2
people found this review helpful

Arrived at hotel after long flights and connections from the West Coast and after battling rush hour traffic from CDG in a rental car. Had upgraded room, so we were greeted warmly and whisked to a spacious room in the historical building with a balcony overlooking the Palace parkland (a picture postcard with with grazing sheep) and another in an enormous bathroom overlooking the hotel gardens. Had excellent American sized king bed (hurrah!) so after a light in-room meal, we drifted into peaceful, uninterrupted sleep. Throughout the stay, the staff were very helpful and advised us not to miss the market square and recommended a restaurant for lunch. Gallery bar was pleasant with a nice selection of drinks and the breakfast buffet offered many options. My only complaint was that the room we stayed in had a shattered mirror which not only was unsightly and spoke of lack of attention, it could have been dangerous. Hope that they have fixed this and if so, they would earn 5 stars in my rating.

Room Tip: Splurge for the park view in the historical building, if you can.
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  • Stayed November 2011, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Bags Packed to Go about Trianon Palace Versailles, A Waldorf Astoria Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grégoire Salamin, Directeur général at Trianon Palace Versailles, A Waldorf Astoria Hotel, responded to this review
27 February 2012
Dear Madam,
Dear Sir,
Thank you for having chosen our hotel to stay in Versailles.
I am pleased to read all your positive comments regarding the different services you used during your stay and to learn that we are " perfect - nearly".
I shared your comment regarding the mirror of the room you stayed in with our Housekeeping in order to take the necessary steps, please accept my apologies for this inconvenience.
Hoping we will have the pleasure of welcoming you again in the near future,
Best regards.
Grégoire Salamin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Australia
Contributor
11 reviews 11 reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
“Idyllic stay!”
5 of 5 stars Reviewed 23 January 2012

Some years ago I had attended a Conference at this Hotel when it was still owned by the Sheraton Group and I wanted to go back and see if it was as special as I remembered. It was!
We booked a room in the Palace (a must) which was located on the 3rd floor with a most beautiful view. We obtained a great rate through a hotel site but what I didn't realise was the fact that for a small additional amount we could be upgraded to one of their most spacious suites according to availability. Irrespective of your room you can be assured of a wonderful nights sleep as the rooms are quiet and the beds are very comfortable.

Whilst there we enjoyed an excellent dinner at L'Angelique a one star restaurant located in Versailles which was great value Euro40/head for a 3-course meal.

A must see, beside the Palace of Versailles is a visit to Le Petit Trianon which has only reopened to the public and an easy walk from the Hotel.

Room Tip: Ask about availability of upgrades.
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  • Stayed June 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Miss Bollie about Trianon Palace Versailles, A Waldorf Astoria Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grégoire Salamin, Directeur général at Trianon Palace Versailles, A Waldorf Astoria Hotel, responded to this review
27 February 2012
Dear Miss,

Thank you for having stayed with us and thank you for your nice comments.
I am pleased to hear that the hotel is "as special as" you remembered from your last stay some years ago.
Hoping that you will come back a 3rd time, we will be very pleased to welcome you back again.
Best regards.
Grégoire Salamin
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Kuwait
Senior Contributor
34 reviews 34 reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“A lovely hotel and perfect for visiting the Palace at Versailles”
4 of 5 stars Reviewed 23 January 2012

Gorgeous building, fab decor, lovely grounds. Rooms a bit disappointing, need upgrading.

Room Tip: There are two sides to the hotel perhaps the rooms in the main building are better? Best to check fi...
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  • Stayed June 2011, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask KimKuwait about Trianon Palace Versailles, A Waldorf Astoria Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grégoire Salamin, Directeur général at Trianon Palace Versailles, A Waldorf Astoria Hotel, responded to this review
28 February 2012
Dear guest,
Thank you for having chosen our hotel to stay in Versailles.
I am very pleased to read your positive comments and sorry that you were disappointed with the rooms. Anyway I took good notice of that.
Hoping that will not stay on this bad touch.
Best regards.
Grégoire Salamin
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Sao Paulo, SP
Contributor
14 reviews 14 reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
“Disappointment”
2 of 5 stars Reviewed 21 January 2012
6
people found this review helpful

From where do I start? Ok … I will retrace our paths.
My girl made the reservations on her name; it was a surprise for me she wanted to make. I was completely unaware of our destination.
Upon arrival I realized it was a Hilton so I flashed my HH membership card expecting some special courtesy or upgrade or whatever but all got was cold frown in return. The attendant seemed to be very displeased to add my name and HH membership info.
Arriving to the room was something funny to describe. That’s a palace so we have high expectations immediately killed by the contemporary deco. No mistakes here, we were at the palace, NOT at the pavilion.
Room is well sized, still not a palatial dimension. Bed is super king size with comfortable mattress and pillows.
Bathroom is spacious with a very nice tub and separated shower box.
Alright, it is just a spacious luxury hotel, not a palace per se. So lets enjoy it.
The surprise package included one hour SPA treatment for both of us. That was very relaxing and interesting. Everything at the SPA worked like an orchestra.
Back to the room we decided for a nap before dinner at one of the inside restaurants.
-What is that whir? Do you hear that?
-I sure do!
-Let me check … hmm it seems to be the fan on top of the toilette. Call the front desk.
A few minutes later a maintenance guy materialized in our door, reviewed everything and came with the diagnostic: It is the heating. Solution: Turn off the heating while you are inside the room and leave it on while you are away.
Alright! Brilliant! You can’t fix the problem, just ignore it. OK. Turn the damn thing off and let me have my – now – very short nap.
-What is that whir? Do you hear that?
-I sure do!
-Let me check … hmm it seems to come from outside
-Ahhh forget it. I have earplugs.
Time for a dinner at La Veranda.
Tasty…slow…very slow…what do I have to do to get some service here?
Tasty…where is my coffee? ... What do I have to do to get some service here?
Tasty…why everyone else gets a canelé (sweet treat) and we don’t? … What do I have to do to get some service here?
Time to get to bed and have a royal night of sleep…
-Do you feel that smell in the bathroom?
-I sure do! Did you do anything there?
-I sure not! Shall we call the reception desk?
-Ahhh never mind. We’re out of there tomorrow. Sleep well
-I wish I could with that noise coming from outside.
Morning: Breakfast in room.
-Babe I ordered cheese omelet, what in heaven are these red things?
-Just spare them and eat, we are out of here soon
Check out:
-How was your stay?
-Noisy! Smelly! By the way we had a bottle of water from minibar.
Assistant write notes in a scrap book while the invoice is printed.
-No prob, I will make it complimentary given the issues.
-How generous!
Presented the balance and processed the credit card.
-Thanks for staying with us.

  • Stayed January 2012, travelled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Newtinho about Trianon Palace Versailles, A Waldorf Astoria Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grégoire Salamin, Directeur général at Trianon Palace Versailles, A Waldorf Astoria Hotel, responded to this review
29 February 2012
Dear Madam,
Dear Sir,

Thank you for having stayed in our hotel.
I sincerely apologize for the inconveniences you had during your stay.
I am sorry for the attitude of our staff and for the problems you encountered in your room which we have not been able to solve. I regret that as much as this stay would have had been memorable for you.
Once again, please accept my apologies.
WIth my best regards.
Grégoire Salamin
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Glasgow, United Kingdom
Top Contributor
72 reviews 72 reviews
Reviews in 26 cities Reviews in 26 cities
18 helpful votes 18 helpful votes
“Class!!!!”
5 of 5 stars Reviewed 21 January 2012

The hotel is in an absolute stunning location. Versailles I'm sure can easily be missed with most people concentrating on what central Paris has to offer. You really have to visit this place, it is beautiful and the palace is breathtaking.
The hotel itself is top class. Set in wonderful grounds, you are made to feel special as soon as you walk through the front door. Service is exceptional. Rooms are huge and extremely comfortable. I wish I could have stayed longer and can't wait to go back.

  • Stayed December 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask AFoodLoverGlasgow about Trianon Palace Versailles, A Waldorf Astoria Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Trianon Palace Versailles, A Waldorf Astoria Hotel

  • Trianon Palace Hotel Versailles
  • Versailles Trianon Palace Hotel
Address: 1 Boulevard de la Reine, 78 000 Versailles, France
Price range (per night):* 236 AUD - 674 AUD

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Trianon Palace Versailles, A Waldorf Astoria Hotel
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