From where do I start? Ok … I will retrace our paths.
My girl made the reservations on her name; it was a surprise for me she wanted to make. I was completely unaware of our destination.
Upon arrival I realized it was a Hilton so I flashed my HH membership card expecting some special courtesy or upgrade or whatever but all got was cold frown in return. The attendant seemed to be very displeased to add my name and HH membership info.
Arriving to the room was something funny to describe. That’s a palace so we have high expectations immediately killed by the contemporary deco. No mistakes here, we were at the palace, NOT at the pavilion.
Room is well sized, still not a palatial dimension. Bed is super king size with comfortable mattress and pillows.
Bathroom is spacious with a very nice tub and separated shower box.
Alright, it is just a spacious luxury hotel, not a palace per se. So lets enjoy it.
The surprise package included one hour SPA treatment for both of us. That was very relaxing and interesting. Everything at the SPA worked like an orchestra.
Back to the room we decided for a nap before dinner at one of the inside restaurants.
-What is that whir? Do you hear that?
-I sure do!
-Let me check … hmm it seems to be the fan on top of the toilette. Call the front desk.
A few minutes later a maintenance guy materialized in our door, reviewed everything and came with the diagnostic: It is the heating. Solution: Turn off the heating while you are inside the room and leave it on while you are away.
Alright! Brilliant! You can’t fix the problem, just ignore it. OK. Turn the damn thing off and let me have my – now – very short nap.
-What is that whir? Do you hear that?
-I sure do!
-Let me check … hmm it seems to come from outside
-Ahhh forget it. I have earplugs.
Time for a dinner at La Veranda.
Tasty…slow…very slow…what do I have to do to get some service here?
Tasty…where is my coffee? ... What do I have to do to get some service here?
Tasty…why everyone else gets a canelé (sweet treat) and we don’t? … What do I have to do to get some service here?
Time to get to bed and have a royal night of sleep…
-Do you feel that smell in the bathroom?
-I sure do! Did you do anything there?
-I sure not! Shall we call the reception desk?
-Ahhh never mind. We’re out of there tomorrow. Sleep well
-I wish I could with that noise coming from outside.
Morning: Breakfast in room.
-Babe I ordered cheese omelet, what in heaven are these red things?
-Just spare them and eat, we are out of here soon
Check out:
-How was your stay?
-Noisy! Smelly! By the way we had a bottle of water from minibar.
Assistant write notes in a scrap book while the invoice is printed.
-No prob, I will make it complimentary given the issues.
-How generous!
Presented the balance and processed the credit card.
-Thanks for staying with us.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
29 February 2012
Dear Madam,
Dear Sir,
Thank you for having stayed in our hotel.
I sincerely apologize for the inconveniences you had during your stay.
I am sorry for the attitude of our staff and for the problems you encountered in your room which we have not been able to solve. I regret that as much as this stay would have had been memorable for you.
Once again, please accept my apologies.
WIth my best regards.
Grégoire Salamin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC