Based upon prior trip advisor reviews I decided to use Grey Shuttle to take us back and forth from the airport. I couldn't have been more pleased with the service. Prompt, courteous clean and reliable. It was very easy to make arraignments and the price was reasonable.

This company will ruin your Paris vacation!

I just recently returned from a 10 day trip to Paris with my mom and sister. For transportation to and from Charles De Gaulle Airport we decided to take a private shuttle. I read several positive reviews for inter-shuttle and decided to use their service.
I was very pleased to see that they were right there waiting with my name on a board when we picked up our luggage. The driver was very helpful getting our luggage to the car and loading it. It was a long drive into Paris because of the traffic, but the driver was pleasant and easy to talk to. I also liked the fact that we didn't have to pay any money to the company until we arrived at the hotel.
When we arrived at our hotel I asked the driver about confirming our return reservation with him and he said yes that he could do that and assured me that he would be back to pick us up on the date and at the time that we had just discussed. He even repeated back to me the date and time and I said "Yes, that is correct." I also told him that there would be one more passenger with us and asked him if I had to call or was this the confirmation and he indicated that this was the confirmation. I was happy that this was taken care of and didn't give it another thought.
On the day of departure we were ready to go with all of our luggage in the hotel lobby. We waited for 10 min. past the time that they were supposed to be there to pick us up and no one came. We had the hotel desk clerk call the company and she was told that they were on their way and were about 2-3 minutes away. We waited for another 20 minutes and finally the hotel desk clerk asked for the number and called again. When she called the second time the company told her that there was no reservation because we had not confirmed it and so they had cancelled it and no one was coming. We ended up having to call a taxi and my daughter almost missed her flight because of their mistake.
When I got back to the states, the company sent me an email indicating that it was MY fault that they didn't come because I hadn't confirmed the return reservation with the driver. They claimed that I told the driver that I didn't have all the information that I needed at the time they dropped me off and that I was going to call them to reconfirm. THIS WAS A LIE!! I responded to the email and told them that they were misinformed by their driver and they have yet to respond back.

If you are looking for a shuttle company to take you back and forth to the airport, KEEP LOOKING!!!! I WOULD NOT USE THIS COMPANY AGAIN. You need someone reliable to get you to the airport on time and do not need the stress of wondering whether or not this company is going to show up!!

Paris Shuttle (recommended by easyjet) is the most unreliable and worst transport company I ever used. When I arrived in time at Paris in the evening, I called them and they told me they don't have any driver and that's it. I had prepaid the travel and although they told me they would reimburse me, I did not receive anything back. When I called them on their hotline and complained, they put me on hold. Never received any answers to my e-mails to them either.

So in addition to the taxi expenses, I paid for a service I never got.