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Hotel Au Bon Accueil: Traveller Reviews

Avenue Louison Bobet | Finistere, 29150 Brest, France
Hotel amenities
Hotel Au Bon Accueil
Ranked #31 of 33 hotels in Brest
2.5 of 5 stars 14 Reviews
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14 reviews from our community

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Ash Vale
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
97 helpful votes 97 helpful votes
“Do not stay here at all particularly if disabled”
2 of 5 stars Reviewed 4 August 2010
91
people found this review helpful

We booked this hotel as it said it had disabled access. The reality was 5 steps to the entrance. The accommodation was on 3 floors but the small lift only covered 2 floors, 1/2 way between each, so you were faced with either a walk down or a walk up the room. The foyer looked very tired and smelt damp. We had asked for a room at the back to avoid the road noise but did not realise we would be overlooking the carpark with boxes of rubbish and a view of the outbuilding with the clutter. It also smelt. The room was very cramped so we had to take turns to walk round the 4 ft 6" bed. The shower had mould around the base and the towels provided were very thin. We noticed that the toilet smelt damp but a day or so later discovered that the toilet had a towel behind it on the floor as the cistern was leaking continuously. The wardrobe was so small (about 3 foot) and narrow with 2 small shelves above that coathangers had to be put at an angle and also smelt damp because it backed onto the toilet. After the 2nd day when we noticed the water flooding the toilet, they offered to move us but it was too much hassle to move all our bags as we were on a 12 night tour, had a lot of baggage and were leaving the following day. The skirting board was filthy and lots of dust under the bed. The only seating in the room was 2 hard office chairs. Breakfast was very cheap sliced cheese, tinned fruit with bread and jams. Not worth the money. We had the evening meal on Saturday that was well frequented by local people but the main meal was disappointing. The restaurant is closed on Friday evenings and Sundays. The owners were very friendly and spoke good English and the setting over the river is pretty. They were aware of the leaking toilet and said that a man would be coming to fix it but surely they should not have rented out this room in the first place if they knew of the problem. They are apparently in the process of renovating some of the rooms at the hotel and said if we returned, they would ensure we had a better room. There is a Logis de France hotel in Chatealin itself called Le Xmas but was not suitable for disabled access otherwise we would have changed.

  • Stayed July 2010, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
england
2 reviews
Reviews in 2 cities Reviews in 2 cities
91 helpful votes 91 helpful votes
“OK to sleep but we would NOT recommend the food.”
1 of 5 stars Reviewed 29 March 2010
91
people found this review helpful

Do not eat here! Ne manger pas ici!!! Starters were bland and uninspiring. Duck was ordered and beef (tough as shoe leather!) was served and the chef didn't notice the difference. All we were offered as 'compensation' was 6 Euros! The desert was a packaged disgrace! What should have been cold was warm and that which should have been hot was tepid. The accommodation was not as bad as the food though. However, even in March there wasn't a double room and the room with two single beds was small. The view to the rear leaves a LOT to be desired!! It was clean but not anywhere near as well presented or stocked as a hotel we stayed at the previous night at Mt St Michel at the same price. We will NOTstay here again. NOT worth the money!! Insulting, Over-priced and unrealistic for what it is.

  • Stayed March 2010, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean Marc CHATEAU, Directeur at Hotel Au Bon Accueil, responded to this review
5 April 2010
we do not need custumers that only tell when it is wrong or when they do not like but every time when they are far away.
If you are not able to speek to people in from of them just close your mouth.
We need advises to be better but the way you do it is false and pourri !
salutations
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Contributor
18 reviews 18 reviews
Reviews in 14 cities Reviews in 14 cities
149 helpful votes 149 helpful votes
“OK for an overnight stay – but better still, stay elsewhere.”
1 of 5 stars Reviewed 8 September 2007
87
people found this review helpful

Attractive hotel in pleasant riverside location on a busy road. A short stroll into Port Launay, or a brisk half hour walk into Chateaulin.
Once you venture inside the Bon Accueil the disappointment may begin to set in. A constant stream of passing trade in August pulled up at the place, read the menu and had a look around, but most, if not all then drove off.
We booked a standard double room with shower for a four night stay on a bed and breakfast basis. We thought we had probably been given their worst room. There seemed to be very few other guests. The room was small and shabby, and the shower room was not too pleasant. The window looked into the car park and a very high shrubby bank. There were only net curtains, no proper curtains. When the window was opened there was a very unpleasant smell, which could have had something to do with the broken sewer pipe at ground level. The television has a range of French channels including soft pornography. On the plus side the shower worked and the bed was reasonably comfortable.
Breakfast is taken in an uninspiring room at the rear. It was pretty awful – do not drink the coffee from the big vat. The orange juice was nice. We only ate the croissants as nothing else looked appetising, but if you arrive too late there will be none left.
The dining room looks nice, but we did not go inside.
The bar is probably only intended for use by restaurant guests prior to their meal. We had to ask to be served, ask for lights to be put on, and were asked to leave at half past ten as they were closing. Drink prices are not displayed, the beer is poor quality, the spirits are not measured, and the charge is required to be put on your room bill. The prices charged on departure are not itemised and worthy of any top class hotel – which the Bon Accueil is not.
The couple who run this hotel have no interest in providing good service and a pleasant holiday, just extracting as much money out of you as possible, with minimum effort and expenditure.
Beware of booking online as you may well be overcharged, may not like your accommodation and will be told that you have already paid in advance in full. This is not actually true – but they will insist that you pay for all nights booked, even if you depart early; we considered it better to pay not to stay for the full duration than spoil our holiday.

  • Liked — Exterior appearance
  • Disliked — Everything else
  • Stayed August 2007, travelled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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fumay
1 review
67 helpful votes 67 helpful votes
“Passez votre chemin”
2 of 5 stars Reviewed 9 July 2011
67
people found this review helpful
Google Translation

  • Stayed May 2011, travelled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask johndoe06000 about Hotel Au Bon Accueil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean Marc CHATEAU, Gérant at Hotel Au Bon Accueil, responded to this review
14 July 2011
Pour le Wifi, désolé mais nous sommes comme tous les hotels qui respectent la loi Française sur les accès internet: le code d'accès est à demander à l'accueil.
Pour la localisation ! c'est comme pour le reste, en général on se renseigne, on parle, on communique, on demande... avant de critiquer et de se déplacer en un lieu que l'on ne connais pas. Internet est aussi là pour cela.
On dit bonjour en arrivant... sinon il est très difficile d'avoir beaucoup d'allant envers une personne qui rentre dans l'hotel en laissant l'impression claire de ne pas être venue de sa propre volonté!!!!
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pordic
1 review
87 helpful votes 87 helpful votes
“A éviter absolument !”
1 of 5 stars Reviewed 27 June 2011
87
people found this review helpful
Google Translation

  • Stayed June 2011, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask 061250 about Hotel Au Bon Accueil
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Jean Marc CHATEAU, Gérant at Hotel Au Bon Accueil, responded to this review
29 June 2011
Comme nous vous l'avons indiqué directement, nous ne souhaitons pas répondre plus avant aux bidochons tels que vous.
Nous venons de demander à plusieurs clients qui on vu votre manège de mettre aussi un avis sur l'hotel, le restaurant et votre comportement qui les a choqué, dont les messieurs agés de la chambre voisine que vous avez importunés avec le bruit que vous avez fait le soir bien après 22h00.
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Additional Information about Hotel Au Bon Accueil

Avenue Louison Bobet | Finistere, 29150 Brest, France
Price range (per night):* 70 AUD - 108 AUD

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