I just don't know where to start with trying to get across how bad this hotel actually was, I ended up leaving to find a different hotel before we even got properly into the room, at the entrance of the door and in the passage there was bowls with what looked like dried dog or cat food inside, hairs all over the carpet again which must have been from an animal, the smell was awful, our room was still being cleaned at 4.0.clock so we were told to wait outside when check in should have been at 2pm. The rooms from what we could see were tiny there was 2 of us supposed to be staying it had 3 single beds squashed into this room how you were even meant to get out of bed I do not know there was no floor space! The decor was old fashioned and dated. While we were standing outside of the room another cleaner was dragging a load of dirty sheets past our feet and the maid which was in our room as we were going downstairs asked for a bottle of beer which she had seen in one of our bags, after all of this we decided to ask for our money back because there was no way we could have stayed in that hotel, I spoke to the manager who was extremely abrupt and refused to give us back our money, I listed all of the points which we were concerned about and he told me and I quote "Don't you think you are going over the top" I have no idea what ever happened to "the customer is always right" the cleaner was then called downstairs and when asked said dirty sheets had not been dragged across the floor and that she had not asked us for alcohol! In the end we just told the manager to keep the money but that we would be sending in a letter of complaint, we left and one of the guests who was already staying there said that they had no heating or hot water and pointed us in the direction of a hotel around the corner, we asked if they had any vacancies to which they said that they had, while going back out to get our bags we seen the manager from the Wilton Grange going into this hotel and after this when we tried to check in we were told that they were fully booked, funny that!! Anyway all in all I was absolutely appalled, don't stay there!! This is not a budget hotel! It’s more like a run down hostel!!!
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