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The Midland: Traveller Reviews

4.0 of 5
16 Peter St, Manchester M60 2DS, England
Hotel amenities
The Midland
Ranked #10 of 121 hotels in Manchester
4.5 of 5 stars 1005 Reviews
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1,005 reviews from our community

What travellers say about this hotel
  • Very good(25)
  • French restaurants(22)
  • Afternoon tea(20)
  • Room service(15)
  • Great location(13)
  • High standard(11)
  • Valet parking(10)
  • Car park(9)
  • Friendly and helpful(8)
  • Leisure facilities(7)
Traveller rating
    518
    316
    104
    44
    23
Only show reviews for Family (110) | Couples (387) | Business (255)
Date Rating
Yorkshire
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“JUST PERFECT”
5 of 5 stars Reviewed 12 February 2012
1
person found this review helpful

We stayed here while the Christmas markets were on in November.We had a free upgrade to a wonderful corner room.The hotel was immaculate ,everything we needed was available in the room.Breakfast was good, very busy but we expected that !!!This may be a short review but all I can say is that I can find no fault.Go on treat yourself ! :)

  • Stayed November 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask MBUK37 about The Midland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerManchester, General Manager at The Midland, responded to this review
16 February 2012
Dear MBUK37,

Many thanks for taking the time to review The Midland and for your kind comments it is appreciated although the Christmas Markets do make Manchester a great place to be in when they are on it is always a pleasure to read really nice comments about the team and the hotel.

We look forward to your return.

Kind regards

Paul Bayliss MBE
Resident Manager
The Midland
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Liverpool, United Kingdom
1 review
2 helpful votes 2 helpful votes
“Don't bother - bitterly disappointing”
1 of 5 stars Reviewed 12 February 2012
2
people found this review helpful

On arriving at the hotel I had to walk through a carpet of dog ends (cigarrette butts). The room was not cleaned properly and I could not access the mini bar. I should have been told that on booking in, that by taking the option to pay as you go - and not having my card swiped ( which I could have done) you are not allowed access to the mini bar. On arriving back from the wedding doo I went to at 12.30am I went to bed only to have the function room disco in the room below me until 1am.

Breakfast for which I paid an extra £20 was a disaster - everything was cold and the black pudding was cold and still very red ( raw would be the word - but like hagggis it is already cooked and should be properly reheated. I did not feel it had been heated at all). I did complain to the management and they did deal with my complaint in an understanding way in fairness and I have been offered an upgrade next time. There will not be a next time. This is a definite place to AVOID!!

  • Stayed February 2012, travelled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Ian C about The Midland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerManchester, General Manager at The Midland, responded to this review
16 February 2012
Dear Ian C,

Many thanks for taking the time to review us and for your comments which I have to say are out of kilter to our usual responses. First of all the hotel operates on a no smoking policy so I'm not sure where the cigarette matter arises from as we do take great pride in the appearance and cleanliness of the hotel.

I'm sorry that although we seem to have resolved your concern you won't be coming back to us; however if you decide to change your mind please let me know personally as I would be delighted to ensure your stay next time lives up to your expectations.

Kind regards

Paul Bayliss MBE
Resident Manager
The Midland
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Hawarden, United Kingdom
Top Contributor
74 reviews 74 reviews
Reviews in 13 cities Reviews in 13 cities
28 helpful votes 28 helpful votes
“Wonderfull”
5 of 5 stars Reviewed 12 February 2012
1
person found this review helpful

Without doubt one of the best hotels in Manchester, the hotel is a classy old dame - and I really enjoy staying here, everything is of good quality, from the rooms to the service.

Room Tip: Pay for an upgrade.
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  • Stayed September 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 9 more reviews by GarethBaines for Manchester
Ask GarethBaines about The Midland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerManchester, General Manager at The Midland, responded to this review
16 February 2012
Dear Gareth,

Many thanks for your kind review made all the more impressive given the number of reviews that you have undertaken.

We look forward to your return and thank you once again.

Paul Bayliss MBE
Resident Manager
The Midland
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Stoke-on-Trent, United Kingdom
1 review
“Not what I expected”
3 of 5 stars Reviewed 12 February 2012

My friends and I just stayed over night at The Midland. We had high hopes and were really looking forward to a bit of luxury whilst out for the night in Manchester. The concierge service was good and we used the valet service which was excellent for very little extra to parking the car ourselves. Having checked in we went to our rooms. On route to the rooms I have to say the corridor smelled musty and unpleasant. On entering our rooms I was surprised by the small size of the room and the stains on the wall. Additionally, on the another wall there was a patch of wall which had wallpaper coming off, and bit of wallpaper missing and a botched paint job. Had we arrived earlier I would have asked for a room change but we hadn't got long to get ready before we were going out so we decided to just put up with it. Furthermore, I had arranged for wine and glasses to be delivered to our room for pre going out drinks. I had to ring house keeping twice, once for the right amount of glasses and then to get the wine changed as they had sent two bottles of white wine when I had ordered a bottle of red and white wine. Little things make a difference. Later when we arrived back we had a drink in our room. I pulled the duvet back only to see that the sheets had a stain on them which smelt of sick. It was 1.30 in the morning so I had to endure the smell. I have to say not impressed at all.

  • Stayed February 2012, travelled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Sharon M about The Midland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerManchester, General Manager at The Midland, responded to this review
16 February 2012
Dear Sharon M,

First of all many thanks for highlighting where we got matters right for you and also for choosing The Midland for your night out. If you could kindly make contact with Myself I will be able to investigate the other items that you raised as we like always to get it right first time.

Thanks once again for your feedback.

Kind regards

Paul Bayliss MBE
Resident Manager
The Midland
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Beccles, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Fantastic hotel, particularly for business”
5 of 5 stars Reviewed 8 February 2012

Stayed here on a short business trip. Brilliants staff, lovely room and very close to the conference centre as well as having meeting rooms on site. Will stay again when next in Manchester.

Room Tip: I had a standard room and it was very spacious and well laid out. Very good value.
See more room tips
  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Chantal_and_Alex about The Midland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerManchester, General Manager at The Midland, responded to this review
16 February 2012
Dear Chantal & Alex,

Thanks so much for your kind words and review. You're right in that we are ideally located for Manchester Central and the many conferences that are delivered there. Thanks also for highlighting the quality of our rooms and service.

We look forward to seeing you again soon.

Kind regards

Paul Bayliss MBE
Resident Manager
The Midland
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Additional Information about The Midland

  • Midland Hotel Manchester
  • Midland Manchester
  • Hotel Manchester Midland
Address: 16 Peter St, Manchester M60 2DS, England
Price range (per night):* 158 AUD - 365 AUD

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