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Five Star Apartment Hotels Ltd Fresh Luxury Apartments: Traveller Reviews

138 Chapel St, Manchester M3 6DE, England
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Ranked #98 of 121 hotels in Manchester
3.0 of 5 stars 9 Reviews
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9 reviews from our community

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Manchester, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
“Absolute joke. do not stay here”
1 of 5 stars Reviewed 11 March 2011

The whole experiance was a joke from start to finish.These flats are advertised as luxury apartments in manchester city centre when in reality they are unkept student flats that are more or less in salford.I booked the apartment for my birthday with 6 other girls, On arrival at these" apartments" the enterance hall was littered with junk mail and most of the mail boxes were smashed open.when we entered the flat on first look they seemed ok but on closer inspection with the help of the "wonderful"( and please when i say wonderful know that I am being sarcastic) duty manger wayne we saw there was sick stains on the carpets in the bedrooms where it looked liked someone had just lent out of the bed and thrown up, there was a big burn on the side of the fridge and there was a sharp piece of mental sticking out from the broken settee which later on one of my friends cut themselves on but we put this to the side.The real problems started at 8.30pm when we got our first complaint from our neighbours about the noise telling us if we didnt shut up they would get our power turned off this was followed by several phone calls to and from wayne about the noise level who told us that people had complained about us running up and down the corridors,I am 33 not 12 my days of running up and down corridors like a delinquent are long gone, no one had even left the apartment at this point when i told wayne this he said it had been happening for weeks so he knew it wasnt us so im still puzzled as to why he rang me up to tell me about it maybe he was just bored as he obviously didnt do any real work around the place.anyway to cut a long story short at 11.30 I had a phone call to inform me that the bulidings manager was on his way over to tell us to leave, at this point all but 2 of us had gone to bed as we were too scared to make any noise.when wayne let himself into the apartment with some very young looking lad that no one including laterooms seems to know who it was.wayne told me to wake everyone up and go when i said asked where we were supose to go his answer was" the salvation army is down the road" !!!!!!.I asked him to let us stay until the morning as everyone was in bed and he said no the next thing we knew 15 police officers entered the apartment and told us to leave.Not one of the 17 men in the apartment seem to care that they were throwning 7 women on to the streets of Manchester/ Salford at 12.30 at night with no where to go. I dread to think what would have happened if there had been a serious incident in manchester that night that required police assistance as most of the police department seemed to be crammed in to my apartment.We asked them all to give us some time to get our selves together as one of my friends who was dragged from her bed is heavily pregnant and was very shaken up but again we were told to go.Needless to say we were thrown out in to the streets to try and get a taxi home.The whole experiance was not only very intimidating and stressful it was also very frightening to us.I have tried to complain to late rooms but of course they are not interested.We spoke to alot of the students on the night that live there and belive me its nearly all students and they all said that the nosie at the apartment was always the same so they didnt understand why we had been thrown out.so take my advise do not stay here unless you want a low rate student flat and dont intend to speak for the duration of your stay.

  • Stayed March 2011, travelled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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leeds
1 review
“unprofesional and rude!”
1 of 5 stars Reviewed 1 March 2011

Apartment was ok...you get what you pay for. But on check out the cleaner was very rude! told us we had to take our rubish with us! i never stayed in any property (hotel, B&B or self cartered aprtment) were you have to take the contence of your bin with you on departure!!! and instructed to in such a rude manor!

The internet advertises the property as 4/5 * .... i work in the idustry myself and i would pearsonly rate it as a 1/2 *

  • Stayed February 2011, travelled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Senior Contributor
28 reviews 28 reviews
Reviews in 22 cities Reviews in 22 cities
45 helpful votes 45 helpful votes
“Not so fresh!”
3 of 5 stars Reviewed 17 May 2010

We stayed here when going a concert at the MEN. The apartments are close to the MEN arena (walkable 5-10 mins) but are located in what looks like a dodgy part of town so i would advise getting a taxi in the dark. The apartment was good value in one way as 3 of us stayed for £69 and the apartment could have slept another 5 so for large groups would make a really cheap way of staying in Manchester. However, the lounge rug was filthy, all the glasses in the cupboard still had lipstick marks around them, bed sheets didn't look clean etc. If you're fussy about cleanliness this is not the place for you. Also as the apartments are right by a railway line you can hear trains arriving and departing which is abit noisy. To make matters worse, the night we stayed a load of lads were causing trouble in the hallway and let off a fire extinguisher in a resident's face we found out the next morning when she asked them to be quiet. The police were called so the next morning the apartment block owner had to knock on everyone's doors trying to find out who the culprits were..... This place is not the place to go for luxury or a romantic stay but if you literally want somewhere to put your head down for the night you might be alright here. If a group of us came to Manchester again I would consider staying in an apartment again, but not this block.

  • Stayed May 2010
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Lancashire
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Great Location & Good Value For Money”
4 of 5 stars Reviewed 22 July 2009

We stayed here as a family of 6 and apart from a few minor faults with the apartment, these are good value for money. If you walk down the side of The Lowry Hotel and over the bridge you are on Deansgate. The parking is £10 a night and right next door. The bedrooms are small but we only wanted somewhere to rest our heads. Can't say much about the kitchen as we ate out, but the kitchen has the basics in it bread, milk, tea coffee etc, which is really handy. All in all a good find.

  • Stayed July 2009, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Washington
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
“Excellent value, clean, modern close to Manchester MEN”
5 of 5 stars Reviewed 27 April 2009

Me and five girls friends stayed here last night and were really impressed. Nothing too much trouble for staff and appts clean and modern. Good location for shopping and MEN arena. Highly recommended

  • Stayed April 2009, travelled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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