I had booked 3 nights at this hotel.i currently work nights so have to pay for a night in which I wouldn't be staying just so I can check in at 6am.i called the hotel the day before as a courtesy call just to let them know I'll be checking in at that time.i was greeted by the hotel manager who abruptly told me "no I don't think you will be checking in at that time" so I was like ok,I explained my working situation and that was the time I could check in and again abruptly replied "again you will not be checking in at that time" and hung up the phone.disgusted at this I called back and asked for the manager and the same person said "I am the manager so if there is nothing else then goodbye" and hung up the phone.i still don't know what time I could have checked in even though I'd paid for the room.i have stayed here before,I paid £30 per night.the rooms are tiny,in an attic up 3 flights of the steepest stairs I've ever dared to climb.the heating is turned off at night and the t.v did not have sound.i complained about this and was assured it would get sorted but didn't.i didn't expect much for £30 but didn't expect the frosty service and frosty room.yes the window had frost on the inside.id say you get what you pay for but here you get a lot less with service and quality.my advice pay the £5 extra and stay at travelodge!

Nice little b&b in the center of derby. If you want a quiet room make sure you will get one to the backside. The en-suited rooms look a little old an worn out but ok...carpet quit dirty. I used to live in shared houses in derby when i was a student so i am used to a quit low standard. This is not a five star hilton but nice quit and cosy. Unfortunately the managers start to safe money on customer service as they had a ala card breakfest with full english freshly scrambled eggs...etc. thats unfortunately all gone. I stayed already 3 times here and i will continue staying here

Only stayed the one night very friendly staff. Very clean, breakfast was good ( full English ) slept very well beds were comfatable. good secure carparking. You can not go wrong with this hotel. The prices of the rooms are very good will not break the bank. ok ! its not the Hilton but who cares you get value for your mony with this hotel. We will all be back next year.

Arrived at the hotel for a 1 night stay, as visiting Derby for a reunion. Hotel recommended by the reunion organisers, I soooo should have checked here before booking....

Check in process fine, went to room, very dated, clean, but dated. Room booked was a double en suite, but was upgraded to a family room en suite, bonus, great customer service... no, later found to be because they were fully booked...

Looking around the room, slightly confused by the fact that there was only 1 door (the one we entered the room through)... Checking with Reception, we found that our "ensuite" was in fact the door (with no lock on) across the corridor... Now I'm no professor of the english (or french) language, but Ensuite describes a bathroom which is directly connected to a bedroom, which this was not, so how could a hotel describe a room in such a way, when it clearly isn't? I suppose if the room was occupied by men, they prob wouldn't mind, but for 2 females (me and my sister) to use a bathroom that anyone can access, with no lock on the door... I dont think so!

Back to reception we went, checked why she advised the room was ensuite when it clearly wasn't, she had no explanition. The hotel does offer a cheaper "standard" room, which has a shared bathroom, but this was not what we had booked, or paid for! After 10-15 minutes of conversation with a very rude member of staff, which involved a lot of "What do you expect me to do about it" attitude and arrogance, finally got a refund and stayed elsewhere.