Stayed at the Bridgend for 1 night on a business trip, August 2011. When checking in, I was told that the key to my room had gone missing - no real harm done, I thought, so I had a joke about it with the manager who assured me that she would have a key with me shortly. After making numerous attempts to chase this up myself, a replacement was unceremoniously dumped on my dining table, with what may have been a mumbled apology, some 4 hours later, after I was forced to leave my room unlocked to ensure that I didn't lose my 7pm dinner reservation.
My food was well cooked and presented, but it took almost 45 minutes to arrive after my order had been placed. Again there was a barely audible apology for this.
The room itself was small but clean and comfortable, although at £90, rather expensive. The main problem came from the fact that it was located above the kitchen, so I was kept awake until late in the evening by the staff's radio. then I was awoken at about midnight when the staff left - shouting all the way.
At breakfast, despite being the first person to arrive in the dining room (I had an early appointment), I was kept waiting half an hour and still the food which I had ordered, and paid for, had not arrived. I had no option but to leave or I would have been late.
All in all, the food (the food that I managed to actually taste) was nice and the room was comfortable. The service, on the other hand, was dumbfoundingly bad.
- Bridgend Hotel Islay
