After a longer stay than originally planned, I have to really thank the proprietors and staff at the Holiday Inn Express in Hamilton. The staff were exceptionally helpful, friendly and non-judgemental. The whole team, from the Manager to reception staff to housekeeping staff made us feel welcome and safe from Day One. I had often passed the Holiday Inn Express before staying there and thought it looked like a characterless building – just like any other travel lodge – I was wrong. Our rooms were spacious, always very clean and the free wi-fi on the ground floor was a godsend when dealing with insurance companies and contractors. As far as noise is concerned – apart from a few doors closing loudly between 7 – 8pm, we heard very little. Breakfast was better than expected – the standard is usually a cold buffet. Sausages, beans and scrambled egg as well as a wide selection of cereals, toasts and jams were the usual fare at breakfast - although we waited with baited breath every morning in expectation for the brilliant bacon!
I can’t thank the HI Express enough for making us so welcome. Having stayed in a few awful places for business as a single female traveller and feeling quite vulnerable…..I wouldn’t hesitate in recommending this hotel to any of my colleagues travelling to the Hamilton area. Thanks again HI Express Hamilton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
24 May 2010
Thank you for your feedback. It was great to read your positive comments about your recent stay with us, especially after seeing that our modern design was a bit off-putting to you initially!
The aim of the hotel staff is always to provide a warm, friendly yet professional level of service and your remarks would indicate that we managed to achieve this.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC