When we arrived we were unable to park at the hotel. We were informed that 'lunchers' had as much right to park there as guests had. Receptionist was completely disinterested and very uncommunicative. The smell in the hotel was rather unpleasant as we headed to our room. We were barely in the room 60 seconds when we decided to make our escape. The charge was £80 which is ridiculous. We then headed to the Ellisland Hotel (5 minute walk away). This hotel, which charged the same room rate, was superb. We had a beautiful room, great dinner and breakfast, lovely staff, beautiful setting - in fact it was perfect! If you are considering Ayrshire and Galloway Hotel please check out the Ellisland first!

Good location for shops, restaurants and bars. Room was clean (as was the rest of the hotel) and beds comfortable. Parked car in hotel car park (although parking space is limited). Great breakfast in hotel restaurant next door. Good prices in hotel public bar for drinks and wide range of snacks.

The Hotel is more of a Public House with rooms above than a hotel. One Star Hotel at best.

The rooms are functional but not comfortable, the beds are old, as are the televisions (they do have Sky, but you watch through snow).

The walls are paper thin and you can hear ever word of the conversation from the room next door. I was in a room on the street so I got a double hit of noise.

Did not sleep until very late, will not be back

Fortunately, I had a lucky escape with this one! I called to check availabiity and room tarrifs on a particlar night. The middle-aged/older-sounding 'lady' who answered the phone sounded bored and irritated. She started off by leaving long silences, then became sarcastic and ended up screaming like a maniac!

Then she hung up. Thank God.