I stayed in this hotel in October 2011 with my wife and 3 other friends for 3 nights. We were allocated room 2. The hotel presents a warm welcoming image and the staff were very much in tune with this. Our room was a bit of a dissapointment in a few ways. It was quite dark due to overhanging trees outside but this also gave some privacy, not that we needed it. The room we had was a twin with two very small single beds which were also very hard and I have to say that I did not get a decent nights sleep at all. This was the first hotel room I have been in for quite some time which did not have a telephone, again we had our own but the chance of an early morning alarm call was not there if required. Neither the hair dryer nor the alarm clock worked and I have to say that we did not bother reporting these as we had our own so I cannot comment on how the staff would have resolved the issues. My wife had to get down on her knees to use the mirror at the dresser unit as their was no stool provided and their was no electrical socket useable for the full lenght mirror on the bathroom door.
The bar and restaurant were fine although we were stunned to arrive back on the Saturday night about 11.30 to find the bar closed. Fortunately one of has had brought their key as the night bell did not get a response. The breakfasts were fine and the bar staff prompt and courteous when we used it on the Thursday night.
In truth I found it hard to understand how the hotel had a four star rating

I recently stayed at the Crown Court Hotel, and really enjoyed my stay, the hotel itself is really nice we stayed in room 7 it was lush!! We had dinner the first night and it was really nice the sticky toffee pudding is to die for!! The staff are friendly and really helpfull as well. Would stay again.

After really looking forward to a short break away I must say we were a bit disappointed with our accomodation. Hotel was lovely downstairs, nice restaurant, plenty parking and friendly helpful staff. However our room wasn't very nice, avoid room 4. I'm sure the other rooms must be nicer since it has a 4 star rating.

We were booked into this hotel as part of a wedding party. From the moment we arrived until we left all members of staff were friendly, attentive and helpful. The party was in the venue and the staff ensured we were all catered for. Bar prices were very competitive and the ballroom was spacious.

We had two rooms for our family. From this I can guess that the rooms are being upgraded. One room was fresh and modern, the other wasn't as contemporary but this room still had everything you would need. Rooms were clean and tidy, with kettle, hairdryer and Freeview (which in my experience often is not tuned correctly).

The dining room is elegant and contemporary, designed and furnished to high standard. It is obvious that the new owner is improving the aesthetics of the place and making the Hotel more attractive for patrons (we never experienced any of the negative aspects other reviewers have stated) and I'm sure the Hotel will look great.

I would recommend this place to anyone wishing to stay in Inverness.