I'm a reasonably frequent Premier Inn guest and generally have good things to say about them. Edinburgh Haymarket has up til now been my 'brain off' choice when in Edinburgh for short business trips. It's fairly inexpensive, clean, friendly and efficient.
Last night I got a pleasant surprise - the iron WASN'T shackled to the ironing board (as if Premier Inn expected every other guest to be a cheap steam iron thief). It used to be. I have to confess - Last year I blogged about the frustration of being treated like a criminal when it came to ironing my shirts at Haymarket P.I. It seemed I ruffled a few feathers and was heartily 'flamed' by one or two commenters who I suspected were connected with P.I.
Well, whatever the reason behind the decision to stop chaining their irons to ironing boards, I say 'good move Premier Inn' :-)
As always, had a good night's sleep. The wi-fi didn't work (to be fair the lad on reception told me this was likely even as he sold me the £3 card) and they removed it from my bill on request the next morning.
The one thing I think is worth noting as a negative was the quality of the breakfast. It was soiled (in my view) by one thing - cold plates, cold food. There's nothing more unppealing than a cold fried breakfast. I left mine. Easily fixed, P.I. - I hope you can just throw the switches and heat up both food AND plates.
And the coffee (dispensed from giant industrial urns) is not just so-so, it's well and truly awful. Hot water and big standard Nescafé would be preferable.
So, sadly, down a notch or two and mainly on the quality of the breakfast which means I'll probably aim to find a new (perhaps a little more expensive) place to stay.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
22 February 2012
Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our breakfast service did not meet your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please be assured that the issues raised will be fully investigated. Thank you once again for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC