I can only agree with the other people who have had no end of problems with trying to use their Groupon deal.
I tried to contact the B Suites so, so many times - through both e-mail and phone calls and was subject to days of non response through e-mail, and constant non answering through the phone.
When I finally got through on the phone I was told that they couldn't tell me any availability over the phone and I had to go through e-mail! Only the e-mail does not tell you when is available - rather you have to keep submitting potential dates back and forth (over many days!) until one is seemingly alright.
This went on for over a month, and during this time I managed to get a Sunday and Monday night (not at all ideal) for the end of February having been told that the whole of March was full.
Why, then, when I check the website does it show availability for numerous weekends in March?!
I then realised that I would have to amend the booking as I was not able to get to Edinburgh on that date as I live very far away and was having problems with transport.
I informed them over a week in advance only - surprise surprise - did not have any response through e-mail or phone. I e-mailed over three times practically begging them to get back to me until I finally got through to someone on the phone. He then took my number and told me to expect a phone call from the Edinburgh branch straight away. Well, this didn't happen did it. So then I rang again and was told on the phone that it was not possible to change the dates due to them having a 28 DAY cancellation policy?! Now, I'm quite a well travelled person and never have I experienced such a ridiculous policy. 24 hours is standard, 28 days is ludicrous. He also stated that it was very clear on the website however despite scanning it all afternoon, I can see nothing to that effect. I have since e-mailed them again demanding to find out my options in regards to refund, but of course have heard nothing.
I have since contacted Groupon, and to be quite honest, even if I did manage to somehow change my booking, I'm almost tempted to just cut my losses and run.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
To all Groupon guests who have now given us such a bad name on here. When in reality our apartments are excellent.
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We ran a Groupon deal at the tail end of last year. The deal with Groupon was to sell 250 tokensa and we would see how it would go.
Groupon sold 4367 tokens.
We had all of these "customers" calling us day and night attempting to book. Our infrastructure was not organised to having nearly 5000 people calling at the same time. We had to introduce 6 new receptionists just to answer calls, but this still was not enough.
We had to then think about we could meet the demand as our negotiations with Groupon were getting nowhere.
We could not meet the demand as far too many were sold. We have 63 apartments in Edinburgh and 112 in Glasgow but 5000 people looking to book at the same time for the same day was just not possible. So people were getting frustrated because they could not get through on the phoe, then when they did we could not give them the dates they wanted and when they finally did come, we were not prepared, the previous company at the time did not calculate enugh of the budget to buy new laundry and improve the apartments etc etc.
The Groupon deals were taking over and ultimately we lost all our usual customers beasue of it. The budget was not there to improve so it was going down.
We have recntly been bought over and I can now say that we have improved dramatically very quickly. I have been given the budget that I have so badly needed and we are taking this business to the enext level. I have a great team of staff now and really look forward to all the improvements and driving it forward.
The unfortuante thing about it is that the new company stopped accepting Groupon vouchers. The deal was agreeed with Groupon and Groupon actually refunded all guests and notified them prior to arrival that the accommodation had been cancelled.
The new company had agreed this with the previous company prior to purchase.
We must apologise to all Groupon guests about the way the dela went and would urge you to come and try us now. Now I am confident to sa that we are a 4 star luxury serviced apartments.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC