We stayed here for the Scotland v England game for 2 nights with our two daughters.
From the moment we stepped through the door the service was absolutely brilliant. I had telephoned the hotel the week before to advise them that it was our daughters birthday on the Sunday and the Guest Relations Manager, Debby came out to personally greet us and speak to our daughter.
We could not have been prepared for the service we got on that Sunday morning considering the hotel was catering for so many guests for the Rugby weekend. The table had been decorated with balloons and confetti with a present and card for our daughter along with her own personalised Marriott name card made out to the birthday girl. She was offered a special hot chocolate drink which she thought was wonderful. We had arranged for a birthday cake to be brought out to the table after we had eaten and to our complete surprise this was delivered by the entire dining room staff singing happy birthday, you should have seen the smile on her face.
The staff here are wonderful and extremely helpful and go that extra mile, we were made to feel so very welcome. The room that we had was a deluxe family room which had it's own sleeping area for the children, the room was extremely clean and welcoming and the perfect size for a family of four.
The leisure facilities again were excellent and the pool was even better than it looked on the hotel website.
I have stayed in many hotels, but this was my first at the Marriott, and can truly say that if this is the standard level of service that you get then I will make sure that I stay in Marriott's all the time. I have no hesitation whatsoever in recommending this hotel and thank them for such a memorable stay.
- Edinburgh Marriott
