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Norton House Hotel & Spa Edinburgh: Traveller Reviews

4.0 of 5
Ingliston, Edinburgh EH28 8LX, Scotland
Hotel amenities
Norton House Hotel & Spa Edinburgh
Ranked #24 of 140 hotels in Edinburgh
4.5 of 5 stars 293 Reviews
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293 reviews from our community

What travellers say about this hotel
  • Very good(11)
  • Steam room(9)
  • Executive room(8)
  • Friendly and helpful(4)
  • Pool sauna(4)
  • Evening meals(4)
  • Free wi-fi(3)
  • New part(3)
  • Next morning(3)
  • Leisure facilities(3)
Traveller rating
    163
    86
    22
    17
    5
Only show reviews for Family (40) | Couples (143) | Business (31)
Date Rating
Dunfermline, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Indulgence weekend”
5 of 5 stars Reviewed 21 February 2012
1
person found this review helpful

Treated ourselves to a week later Valentine weekend, actually billed as an Indugence weekend, and it trruly was. Arrived on the Saturday at 2:00pm, an hour early, room was ready and fabulous, a cople of hours in the pool, lite-bite in the spa cafe, a soak in the bath watching England beat the pants off Pakistan on the built in tele, Then champagne and canopes followed by an inclusive dinner with NO menu restrictions. A lay in, great breakfast, check out and another couple of hours in the pool. Everything was perfect from start to finish. Staff were the best yet. PS we got married here last October, and that was why we came back!

Room Tip: all rooms are great, but worth the upgrade if funds allow!!
See more room tips
  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask gooders47 about Norton House Hotel & Spa Edinburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ronnie MacKay, General Manager at Norton House Hotel & Spa Edinburgh, responded to this review
8 March 2012
Thank you very much for taking the time to post such a glowing review of Norton House Hotel and Spa on Tripadvisor, following your Valentines Weekend visit with us. I am delighted that you had such a great time with us and I will ensure that the team are made aware of your kind comments. I do hope that you are enjoying married life and that we will see you back at Norton House in the near future.

Kind regards

R MacKay
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Does what it says on the tin!”
4 of 5 stars Reviewed 20 February 2012

Wanted a break in a spa... Nothing super fancy but to just escape... Success!
Well located on the outskirts of Edinburgh and great grounds to explore.... Comfortable rooms, adequate facilities and reasonable spa.. Don't be deceived by the 3 rosettes restaurant though as its only open limited days (not when we were there)
Suggest a trip to Queensferry and walk to Dalmeny house... Well worth the visit!

  • Stayed February 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask libyafamilyrobinson about Norton House Hotel & Spa Edinburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ronnie MacKay, General Manager at Norton House Hotel & Spa Edinburgh, responded to this review
8 March 2012
Thank you for taking the time to post a review of your recent stay with us. I was glad that you thought we do "what is says on the tin!". I am sorry that Ushers was not open during your visit. It is open for dinner Wedneday to Saturday and is well worth dining in on your next stay with us.

Thanks again for your kind comments.

R MacKay
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gloucester, United Kingdom
Contributor
16 reviews 16 reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
“Norton house hotel & spa”
4 of 5 stars Reviewed 17 February 2012

Truly fabulous hotel. Could improve communication between staff and kitchen, got breakfast order incorrect on numerous occasions. Lovely bedrooms, wonderful dining area and a super spa/pool. Walking distance to bus stop, friendly helpful staff. Would like to stay here again.

  • Stayed February 2012, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by Travllingkochs for Edinburgh
Ask Travllingkochs about Norton House Hotel & Spa Edinburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ronnie MacKay, General Manager at Norton House Hotel & Spa Edinburgh, responded to this review
8 March 2012
I am grateful to you for posting a brief, yet lovely, review of Norton House Hotel and Spa following your stay with us in February. I am so glad that you felt our hotel is "Truly fabulous". I will ensure that the team are aware of your comments and that the restaurant team iron out the communication problems you experienced. I am sorry for the breakfast issue you encountered and I do thank you for bringing it to my attention. I do hope we will have the pleasure of welcoming you back to Norton House in the future.

Kind regards

R MacKay
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Yarm, United Kingdom
1 review
“Wedding venue”
5 of 5 stars Reviewed 15 February 2012

From the start of our stay the staff could not have been more helpful. Rooms were excellent, facilities as good as anywhere I have stayed and the service and quality of food very very good. Special mention must be made to the reception staff and the wedding planner, first class service we will definitely use this Hotel again.
Julie and Pete.

  • Stayed February 2012, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask betsydicky about Norton House Hotel & Spa Edinburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ronnie MacKay, General Manager at Norton House Hotel & Spa Edinburgh, responded to this review
9 March 2012
Thank you for taking the time to post a review of your stay with us for the wedding in February. I am delighted that you enjoyed the hotel so much and I will make sure that my team are aware of your comments. We look forward to welcoming you back to Norton House Hotel and Spa in the future.

Kind regards

R MacKay
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh
Contributor
18 reviews 18 reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Beautiful hotel!!”
5 of 5 stars Reviewed 13 February 2012
1
person found this review helpful

This is the first time I have stayed at the Norton House although I have had dinner about 5 times here. Check-in was very quick even though there was a large gorup checking in, Dinner as usual was superb, staff were always helpful. The executive room was huge! Plenty of light coming in from the balcony. Ordered breakfast to the room in the morning which was delicious! Basically there is nothing I can fault, will definatley be staying here again.

I didnt use the spa this time but I have used it before and it is lovely and peaceful =)

  • Stayed February 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by Lyndsay1989 for Edinburgh
Ask Lyndsay1989 about Norton House Hotel & Spa Edinburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ronnie MacKay, General Manager at Norton House Hotel & Spa Edinburgh, responded to this review
9 March 2012
Thank you so much for posting such a lovely review of Norton House Hotel and Spa on Tripadvisor following your visit to the hotel in February. I was very happy to read that after a few visits for dinner, you decided to enjoy an overnight stay with us. Its a shame that you did not get a chance to use the Spa on this visit but, having used it before, you know what a treat it is! Hopefully you can enjoy it on your next break with us.

We look forward to seeing you back at Norton House soon.

Kind regards

R MacKay
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Additional Information about Norton House Hotel & Spa Edinburgh

  • Norton Hotel Edinburgh
Address: Ingliston, Edinburgh EH28 8LX, Scotland
Price range (per night):* 188 AUD - 349 AUD

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