Travelled to Hawick on a business trip and was booked in to Hizzy's by company travel agent.
- Although the agent had pointed out that I may not arrive until 11pm when booking, I was unable to gain access to the property for over half an hour desipite arriving by 10.15pm. I stood outside in the pouring rain unable to contact anyone - either by banging on the door or on the phone number provided (I could hear it ringing inside).
- After a great deal of persistence, an probably waking up half the neighbourhood with the banging, I was greeted by an elderly, drunken man in his pyjamas.
- After complaining about the situation, I was responded to with a stream of foul language and told to leave the property.
- At 11pm I therefore had to find alternative accommodation in a small Scottish town - not easy but thankfully I found another guest house with a vacancy nearby.
This guest house has now been black listed by our company travel agent.
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