good value for the money. rooms could do with a refit but the staff was great and the breakfast was great

This Hotel is a Health & Safety Risk, The Barman who came from Helensburgh was drunk on duty, Carpets need replaced plus my friend tripped on them and fell. to top is all breakfast was a joke over cook and burnt. both mornings. Please Please Please do not go to this hotel i have so much more to say but little space, P'S Ive sent 3 complaint Emails, no responce at all and they answer there phones. WHAT A JOKE!!!

This is an old hotel, I stayed here 3 years ago and it was dated then. Recently I stayed there for what was supposed to be 1 week but I checked out on the second night. It has gone further down hill than you would belive.

This hotel will not meet even your most basic of expectations.

On a positive note:

Staff - are actually very nice, personal and lovely even when they could tell I was not entirely happy with the hotel.

Food - Is suprisingly really good, and good value too -

The bad stuff:

I checked in at 23:20 - When I got there, all the lights were off. Having navigated through dark corridors to the reception i stood there for 20 minutes trying to call the "assistance" number, but no one came.. Only after I made a lot of noise did the reception staff appear from the darkness giving us both a huge fright.

The reception desk is not staffed before 09:00 and after 23:00..

The hotel advertises wireless, but you can't get it in ANY of the rooms.. You can sit in an abandoned function room if you really need to use the internet.. So I am told.

Rooms are awful, barely clean - tiny and almost nothing works.. Ancient TVs with bad signals, a rubbish shower and not even a bottle of water in the room.

Even navigating the corridors with their dated, ripped and celeotaped carpets is like navigating an old abandoned building.

Smoking area is via the fire escape? so I was told...

Checking out was a problem, as no one was at reception before 09:00 - so I had to return that after noon to pay for my accomidation.

Avoid this hotel like the plague, for £60.00 per night minimum it is really not worth it. Absolute disgrace.

This hotel has lots of potential for conferences and other functions as the place itself is very quiet due to suburban area and its large car park. Staff are very friendly and don't mind going the extra mile to deliver a good service. They also seem to be able to multi-task as reception staff help out at the bar, kitchen and vice versa. You can see them going up and down the stairs, never minding, just to keep their guests sweet.
I needed my digi-box changed as the TV didn't work in my room and they dealt with the problem within minutes. Sound-proofing and a lick of paint however would make this hotel a very attractive as it would keep the authenticity of the old mill while providing quality sleep even if there was a function on on a Saturday night. Luckily i was accommodated on the second floor of the hotel but i did feel a bit sorry for those staying on the first floor.
The young receptionist was very welcoming at my arrival, explained all the facilities available (wi-fi at public areas, but not in the rooms free of charge, breakfasts and evening meal servings) but do try to ask for a receipt as no guarantee to have the counter open at your check-out. The breakfasts was very nice, full cooked and buffet style so can take as much as you like and the Danish pastries were just amazing.
All in all, the staff are very flexible and seem to have a human touch to everything, no fuss - no frills, it's a bit of a shame that they seem to be a bit let down by the hotel.
I would not recommend this hotel to anyone until is refurbished