When entering the hotel, the front desk staff had a very poor attitude from the outset. I stayed at this hotel, along with 16 other people for my friends birthday, after spending a substantial amount of money at the hotel and still sitting in reception the next morning, the hotel e-mailed a member of our party to say that we were smoking in a non-smoking room, I DO NOT SMOKE, and were being fined £100 for deep cleaning the room!!!!!!!, this e-mail was not received until we returned home. After contacting the hotel for 2 days and e-mailing this hotel, the manager eventually got back to me, with no proof and only hear say, there was no reasoning with them and as the room is over the back yard no wonder there is a smoke smell so the fine still stands, also the nightclub is a disaster as they let to many people in and at one point of the night you could not even move off your seat to get to the toilet, if there was fire you have no chance of getting out a live. I would not recommend my dog to stay in this hotel. SO BEWARE IF YOU DO SMOKE!!!!!!!!!!!!!!
Room Tip: avoid room 305, smells of smoke and you have to pay £100 fine for someone else!!!!!!!!!!!!!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
10 April 2012
Dear ‘Julie H’,
Thank you for your feedback and we take all feedback seriously. At Da Vinci’s Hotel we have a strict non-smoking policy and smoking is prohibited throughout the building except in the 12 guest bedrooms which have been designated as smoking rooms and an area externally designated for those who wish to smoke. As a member of the management team at Da Vinci’s Hotel I am aware of your complaint and know that our General Manager has been in contact with you to resolve your issues in a satisfactory way.
With Kindest Regards,
Natasha O’Hea
Sales & Marketing Manager at Ramada Da Vinci's Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC