We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.

Ramada Da Vinci's Hotel: Traveller Reviews

3.0 of 5
15 Culmore Road, Derry BT48 8JB, Northern Ireland (Formerly Quality Hotel)
Hotel amenities
Ramada Da Vinci's Hotel
Ranked #5 of 12 hotels in Derry
4.0 of 5 stars 183 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

183 reviews from our community

What travellers say about this hotel
  • Very good(5)
  • Friendly and helpful(5)
  • Reception staff(3)
  • Evening meals(3)
  • Nice touch(3)
Traveller rating
    94
    52
    15
    10
    12
Only show reviews for Family (25) | Couples (57) | Business (31)
Date Rating
Bedford, United Kingdom
Senior Contributor
24 reviews 24 reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
“Poor service!”
2 of 5 stars Reviewed 10 February 2012
3
people found this review helpful

It was felt that we were an inconvenience almost when checking in. Our room wasn't ready so we went for breakfast in an empty restaurant that was dark and cold. It was also empty, I wonder why!

Upon our tour of the city, we returned later than expected to discover the bar was closed and no residents bar available! It was 11.15pm!

I would not stay here again. There are friendlier and cosier hotels in Derry City. Take my advice, look elsewhere!

  • Stayed March 2011, travelled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by BreifneSharon for Derry
Ask BreifneSharon about Ramada Da Vinci's Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RDVs, Sales & Marketing Manager at Ramada Da Vinci's Hotel, responded to this review
22 February 2012
Dear 'BreifneSharon'

I am very surprised to hear your comments about our service and facilities as we would be renowned for excellent customer service and our facilities within the complex. We do have a resident’s bar onsite so I am unsure as to why you were not able to avail of this service but I have duly noted your comment and I will look into it.

It is unfortunate that you did not have an enjoyable stay with us but thank you for taking the time to give us your feedback we appreciate all comments from our guests both positive and negative.

With Kindest Regards,
Natasha O’Hea
Sales & Marketing Manager
Ramada Da Vinci’s Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast, United Kingdom
2 reviews
8 helpful votes 8 helpful votes
“AVOID AT ALL COSTS”
2 of 5 stars Reviewed 8 February 2012
7
people found this review helpful

When entering the hotel, the front desk staff had a very poor attitude from the outset. I stayed at this hotel, along with 16 other people for my friends birthday, after spending a substantial amount of money at the hotel and still sitting in reception the next morning, the hotel e-mailed a member of our party to say that we were smoking in a non-smoking room, I DO NOT SMOKE, and were being fined £100 for deep cleaning the room!!!!!!!, this e-mail was not received until we returned home. After contacting the hotel for 2 days and e-mailing this hotel, the manager eventually got back to me, with no proof and only hear say, there was no reasoning with them and as the room is over the back yard no wonder there is a smoke smell so the fine still stands, also the nightclub is a disaster as they let to many people in and at one point of the night you could not even move off your seat to get to the toilet, if there was fire you have no chance of getting out a live. I would not recommend my dog to stay in this hotel. SO BEWARE IF YOU DO SMOKE!!!!!!!!!!!!!!

Room Tip: avoid room 305, smells of smoke and you have to pay £100 fine for someone else!!!!!!!!!!!!!
See more room tips
  • Stayed February 2012, travelled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Julie H about Ramada Da Vinci's Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RDVs, Sales & Marketing Manager at Ramada Da Vinci's Hotel, responded to this review
10 April 2012
Dear ‘Julie H’,

Thank you for your feedback and we take all feedback seriously. At Da Vinci’s Hotel we have a strict non-smoking policy and smoking is prohibited throughout the building except in the 12 guest bedrooms which have been designated as smoking rooms and an area externally designated for those who wish to smoke. As a member of the management team at Da Vinci’s Hotel I am aware of your complaint and know that our General Manager has been in contact with you to resolve your issues in a satisfactory way.

With Kindest Regards,
Natasha O’Hea
Sales & Marketing Manager at Ramada Da Vinci's Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Davis, California
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Nice little hotel”
4 of 5 stars Reviewed 6 February 2012
1
person found this review helpful

Very comfortable room, good service, good selection of well prepared food in the restaurant, friendly staff.
Only issue to think about before making a reservation: you need a car to fully enjoy the location. It's not close enough to the city center if you're walking or dependent on public transportation. (Also, if you're from North America, it shares the tendency of many European hotels of the rooms being dimly lit. This is not a dramatic drawback, but one to be aware of.

  • Stayed January 2012, travelled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask BRuke1 about Ramada Da Vinci's Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RDVs, Sales & Marketing Manager at Ramada Da Vinci's Hotel, responded to this review
22 February 2012
Dear 'BRuke1',

As you have mentioned we are located approximately 5 to 10 minutes walk from the city centre and many of our guests do not have the use of cars during their stay. We get many comments from guests stating that they enjoy the walk into the city centre as they can enjoy the views of the River Foyle. We would advise guests who wish to explore the North West beyond Derry City to hire a car, we are fortunate to be located only 1 hours drive from the Giants Causeway and only a 15 minutes drive from the hill of Donegal.

We look forward to welcoming you back to the hotel.

With Kindest Regards,
Natasha O’Hea
Sales & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Stay at Da Vinci's”
5 of 5 stars Reviewed 6 February 2012

We are just back from a weekend stay in Da Vinci's 8 of us. Hotel was brilliant rooms good size and bathroom was very clean. We got a deal on Living Social so was very good value as well. We eat in the hotel's restaurant on the two nights and could not fault the food. The entertainment was first class. One note against the hotel, if going into the residents bar be prepared to pay the high prices charged. Would go back to this hotel.

  • Stayed February 2012, travelled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask lilysteele about Ramada Da Vinci's Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RDVs, Sales & Marketing Manager at Ramada Da Vinci's Hotel, responded to this review
22 February 2012
Dear 'lilysteele',

Thank you for taking the time to review your stay with us and we value your feedback on our rooms and food. I am glad to hear you had a good experience during your stay. In relation to our resident bar prices although slightly more expensive than our normal bar prices we would still be deemed to have one of the most competitive bar rates in Derry.

We look forward to welcoming you and your group back to our hotel and please keep an eye on our website for new up and coming special offers.

With Kindest Regards,
Natasha O’Hea
Sales & Marketing Manager
Ramada Da Vinci’s Hotel Derry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
“Re-training of front of house urgently needed”
1 of 5 stars Reviewed 29 January 2012
3
people found this review helpful

3rd time in Da Vinci's, standards have slipped big time! Very poor attitude of three different receptionists. Note to potential stayers: Do not accept room 217. Extractor fan in bathroom does not work and tiled floor floods leaving the smell of damp. Hairdryer gives two short blasts of heat before dying for an hour - leaving hair a fuzzy mess. Room also appears to be above the kitchen. Kitchen extractor fan works perfectly. So much so, you will think you are on the runway of an airport when trying to sleep. Think I will go to a different hotel the next time.

  • Stayed January 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask ainebaby about Ramada Da Vinci's Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RDVs, Sales & Marketing Manager at Ramada Da Vinci's Hotel, responded to this review
13 February 2012
Dear ‘ainebaby’,

Thank you for your feedback and I am shocked to hear your comments about our receptionist staff, we have an excellent front desk team who our guests find friendly, helpful and approachable so I am surprised at your comments. We are very lucky that on a weekly basis we receive rave reviews about our reception staff so it is regrettable that the level of service we provide was not satisfactory for you during your stay. In relation to your comments about our rooms all our rooms are of a high standard and are modern, spacious and well maintained by our exceptional house keepers. I am surprised to hear your feedback about room 217 as this room is at the opposite end of the building to the kitchen and if you had of raised your concerns with our front desk they would have been more than happy to move you to an alternative room to ensure you had an enjoyable stay.

If you wish to discuss your comments further please do not hesitate to contact me.

With Kindest Regards,
Natasha O’Hea
Sales & Marketing Manager at Ramada Da Vinci's Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Ramada Da Vinci's Hotel also viewed

City Hotel
4 of 5 stars 390 Reviews
Derry, County Londonderry
Show Prices ABS:HotelCheckRates-d266668?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Everglades Hotel
4.5 of 5 stars 180 Reviews
Derry, County Londonderry
Show Prices ABS:HotelCheckRates-d191956?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Tower Hotel Derry
3.5 of 5 stars 277 Reviews
Derry, County Londonderry
Show Prices ABS:HotelCheckRates-d266669?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 12 hotels in Derry, ranked by popularity »

Been to Ramada Da Vinci's Hotel? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Ramada Da Vinci's Hotel

  • Ramada Derry
  • Derry Ramada
Address: 15 Culmore Road, Derry BT48 8JB, Northern Ireland (Formerly Quality Hotel)
Price range (per night):* 90 AUD - 163 AUD

Owners: What's your side of the story?

If you own or manage Ramada Da Vinci's Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Ramada Da Vinci's Hotel
Show the lowest price for this hotel (from our partners)
Show Prices