Very disappointed by the cleanliness and general appearance and upkeep of the room. On initial appearance the room design was stunning, although there was a large feature mirror in the room, approx 6ft in height and when the light was turned on it was extremely dusty and a previous resident had wrote "clean me" on the mirror in the dust. This was so disappointing on so many levels, mainly when I spend that amount of money I expect a high standard of hygiene and not to be reminded that someone else was there in the room before you. Also the toilet roll holder was hanging of the wall in the bathroom. I told the receptonist who appeared to disbelieve me, very rude, and did not even apologise, breathtaking. However our experience in the reminder of the hotel facilities and in relation to customer serivce particulalry in the cocktail bar and Berts was positive.
We would use the public facilities again, but will not be staying.
- Merchant Hotel Belfast
