Had the extreme misfortune to stay here October 2011. What an upsetting experience. Problems included no menu change for the entire stay - really need to look at expanding further than veg broth/cream of veg!!, being locked out of my room several times, SO much noise from wedding parties, slow service in lounge, no hot water in bedroom - which soon changed to scalding water and no cold (burnt my small child). They moved me to a suite.. nice gesture.. shame the telephone didnt work and the chair was broken! Electric shock that burnt my finger and light bulb exploded showering us with glass. The response from the manager on duty was shocking. Also managed to 'pink' my daughters school uniform with their laundry service, ruined a skirt of mine.
All this from what is alleged to be a 4 * hotel.
I might add that if you enjoy seeing the police late at night then come to this hotel - seems to be frequented now by a certain, more 'lively' type of customer than myself.
Disappointment and stress guaranteed. Such a let down!
Only redeeming feature is the majority of waiting staff who were friendly, courteous and sympathetic regarding the issues. Shame same cant be said by their managers, who appeared to feign surprise and then take no action whatsoever.
Room Tip: Ask for one with hot water in the bathroom and nowhere near the wedding guests (who frequently roar...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
13 March 2012
Thank you for taking the time to review your long stay at the Wellington Park Hotel in October last. The Hotel staff went out of their way on several occasions to ensure that you and your daughter were enjoying your stay. We are confused by your headline and comments when you stayed for almost 5 weeks and indeed, after such a long time. We have sent you a private email to have this clarified.
Many thanks,
Helen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC