After our flight was delayed due to bad weather, we stayed overnight at Park Avenue. We were not in a very good place emotionally as we had just returned from a family funeral, but from the moment we stepped into reception we received a warm welcome from the staff there, it seemed that nothing was too much trouble & were happy to go out of their way even though they had no idea of our family situation. Our room was spotless, very comfortable & had all the facilities that we needed at hand. After the first restful night sleep I have had in ages we went to the dining room for breakfast where we found the service to be excellent, best I have ever received in any hotel! The scottish lady (didn't get her name) was warm, welcoming & very naturally friendly - kept checking that we were happy & ensured we had enough to eat/drink. I watched her do this with the other diners & realised that she was really enjoying herself & genuinely loves people - what a gem! The food was clean, well cooked,delicious. At reception, Gemma was very helpful & checked that we were booked on the correct flight, that the schedules were on time & saved us a long wait at the airport. I would definately stay at the Park Avenue again, hopefully under happier circumctances. Big thank you to all the staff there for shining a light during a time of darkness!
- Park Avenue Belfast
- Hotel Park Avenue
