Last minute booking. On first impressions the hotel is nice, a bit fussy in its decor and maybe trying too hard to go for a boutique style. Corridors especially are a bit dark and dreary! The staff were very pleasant and offered an excellent level of service! Everybody was friendly and took a personal interest in you having a good stay! We only encountered one staff member in the bar that we felt was a bit inapropriate as he explained his weekend escapades to us which we did not care for. The carpark was severly overpriced and the rooms were roasting hot at night! With the aircon on or window open you just couldnt sleep with the noise of both! On the upside the food in this hotel is top quality! The hotel is also within walking distance of the city centre! Good hotel overall but a lot of room for improvement! Ive stayed in nicer 3 stars and the price doesnt justify the stay!

After reading a previous comment saying that groupon deals were not honoured at this hotel i was a bit worried! however i shouldnt have been. Everything about this hotel was fantastic from start to finish.

1- stopped at the hotel so my wife could ask where we could park the car, she came back to tell me that if i just parked it up on the kerb around the side some one from consierge would take my keys and park it for me. Excellent and for £17 for a safe overnight stay i thought this was resonable.

2- got to reception (very fast ) and not a problem about groupon deal.

3- got to out room on the second floor (very impressed) good size room, good view, tea and coffee facilities and a brilliant bathroom with walk-in shower also!! spotlessly clean!

4-dinner at night was included, not a massive menu but there was a meat, chicken, fish and vegeterian option. Very nice indeed and very attentive service.

5- had a couple of drinks in the bar (wide variety and cocktails at reasonable prices)

6-check out fast and efficient

all in all an excellent stay at the fitzwilliam belfast!!

My wife and I spent a night in the Fitzwilliam as part of our christmas present from our son, this included taking in a musical in Belfast. The room had been booked in December for 28th January, booking in time being from 2pm. On arrival at 3-20pm I was in formed at reception that there was no room available as they were running a little late with preparing the rooms, although others checking in were being allocated rooms. I was asked to come back around 4pm and a room may be available. No advice on where to spend our time nor the offer of a cup of tea. On returning to the hotel I approached another receptionist to check in and on giving my name the first receptionist stated that she didn't think there was a room ready for me. As this wasn't the case I was given the key to my room. I went to the concierge to collect my bag only to be told that it could not be found but it would be brought to my room. On arrival at the room I opened the door to be met by a strong smell of sewage. I drew this to the attention of staff who were in the corridor and one sprayed the room with air freshener. As this was being done the concierge arrived with my bag and informed me that the drains had been worked on during the day but had been fixed and opening the window would clear the smell. The smell did clear up during the short time we were in the room. We went to dine in the restaurant which was very nice and spacious, although service was a little slow the food was good. Having paid £17 to park my car at the hotel and running a little late for the show I went to the concierge to have the car brought from the car park only to be told it would take about 15 mins as it was blocked in not knowing that I was going to use it before morning. On arrival back to the room the stench was still there. I contacted the reception, Victoria, who arranged for the night concierge to come up to the room. On his arrival he entered the bathroom and had to cover his mouth and nose because of the stench, he then informed me that we should not have been put in the room and he would see about getting us moved. This was done and 5mins later the concierge arrived back with a complimentary bottle of wine and a note of apology from Victoria. Thank you Victoria and Killian (sorry if spelt wrongly). After a good nights sleep breakfast was welcomed and very good. Good selection of food and well presented. Restaurant staff were very polite and helpful.

Spent last weekend at the FitzWm. Nice place, helpful people, nice room. Good to have books to read at reception. Didn't eat there. Bar was OK. Handy location.

We had a corner room with 2 glass walls, which was nice for looking out but after we turned the heating off (by taking the key card out of the power slot) the room got cold & stayed that way. Not really a problem as it was our last morning. The room has a CD player & a sign saying they have a selection of CDs at reception. When I asked at reception they didn't have any! The TV picture was poor - many of us are used to sharp digital pictures but most channels were fuzzy old analogue.

Lovely to have real coffee & a cafetiere in the room. The bath was big & very nice for 2.

Overall, we had a v. nice time and we'd happily go back.