I have just come back from an over night stay at Bunk House in Cardiff and needless to say, one night was more than enough to spend there. Although the location was great, the staff were rude and unapproachable, the bathrooms were disgusting and the breakfast was dire. On Bunk Houses’ website they confidently state: 'We take customer complaints very seriously. Please let us know if there is anything we can do to improve your stay'. Subsequently when we attempted to tell someone in a polite manner that the cleanliness of the hostel was unsatisfactory, we were told and I quote: 'What do you expect from a hostel, the guests are responsible for cleaning up mess and if your rude to me, I will be rude back'. We weren’t rude; we were simply expressing our concerns, which were quickly greeted with an aggressive and defensive tone. Hostel or no hostel, when you are a paying customer you expect some level of basic hygiene at the very least. We didn’t see a cleaner at any point throughout our stay, even though we were reassured that the premises were cleaned every morning and yet the bathrooms were filthy upon our arrival. The man we spoke to had a complete disregard for customer satisfaction, safety and hygiene. I will not be returning and neither will my friends.
- Also Known As:
- Bunk House Cardiff, Wales
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